topic Re: Re: WiFi Pro Booster not getting a signal in Broadband & Landline

Re: WiFi Pro Booster not getting a signal

Manc_Biker — Thu, 05 Mar 2026 14:42:18 GMT

I've just started having this issue with one of my extenders. Had full fibre installed about a month ago now and need 3 extenders. They were all working great but now one keeps showing "no signal" despite the fact it has a solid aqua light on it.

I've tried a hard reset and that didn't help and at one point even questioned if I had my broadband connected while trying to re-pair it. But it clearly is connected to the router to communicate it isn't getting a signal? Even though it appears to be.

I've placed them exactly where I had my previous BT extenders and they worked great. One thing that's a pain is that it takes forever for the app to connect to the router and show all the information, which slows everything down when you are trying to set stuff up.

I tried the placement wi-fi signal strength thingy, and that just works for a second and then goes to a black screen. I only managed to ever see that work once.

edit: I did try using the web page manager to check everything but I can't even see any extenders listed there? It shows extender number as zero?

Re: Re: WiFi Pro Booster not getting a signal

Linzi_H — Sat, 07 Mar 2026 09:36:40 GMT

Hi @Manc_Biker

We've got some really knowledgeable users within the Community who may be along soon to offer some advice based on their own experiences.

However, if you haven't spoken with our team yet, I'd suggest doing this when you have some free time. They'll be able to help run some further checks and work out the best next steps.

Linzi

Re: Re: WiFi Pro Booster not getting a signal

JimM11 — Sat, 07 Mar 2026 09:56:42 GMT

@Linzi_H The OP also has another post if you wish to look, linked below.

Gigabit installed. iPad Pro only connecting on wi-fi with slow speeds. - The EE Community

Re: Re: WiFi Pro Booster not getting a signal

Manc_Biker — Sun, 08 Mar 2026 12:35:32 GMT

Apologies for the slow reply.

I managed to speak to tech support and, after various attempts, got the extender getting a signal again by pairing it via Ethernet to the router. Something I embarrassingly hadn't thought of despite doing that several times in the past with various equipment!

Though now the extender is telling me it is too close to the router, which it really isn't and with two double-layer brick walls between it and the router. I'm short on plugs in this property, so I'm going to buy a power supply extension cable and move it further away. But that's a whole other issue 🙂 Cheers

Edit: what was really throwing me with the extender is it had a solid aqua light, and also I could still change the LED brightness, so it must have been communicating with the router.

Re: Re: WiFi Pro Booster not getting a signal

JimM11 — Sun, 08 Mar 2026 12:39:39 GMT

@Manc_Biker The system does not have the tools to look at what is going on when the mesh is just not playing ball so to speak.

Re: Re: WiFi Pro Booster not getting a signal

Manc_Biker — Thu, 12 Mar 2026 09:56:29 GMT

This one extender is proving to be a nightmare. It has lost signal several times now and absolutely will not reconnect to the main hub unless you connect it via an ethernet cable to pair it up (which is a pain because I have to keep using a ridiculously long ethernet cable). Because if I unplug it, put it next to the router, connect via ethernet, then move it back, unplugging it and plugging it back in where I want it placed, causes it to lose signal again until it is re-paired.

The trouble now is, if you speak to customer services, they all insist on running through the whole, reset it, reboot it, uninstall and reinstall the EE app...sigh.

There must be an easier way to get it swapped out? Cheers

Re: Re: WiFi Pro Booster not getting a signal

bobpullen — Sat, 14 Mar 2026 09:51:43 GMT

@Manc_Biker wrote:
I've placed them exactly where I had my previous BT extenders...

This isn't always the best advice. Whilst the BT and Plus devices are both 'dual-band', the Plus has WiFi 7 and support for additional 5GHz channel operation, meaning there may be more optimal placement/or you may not need as many extenders. It's sometimes a good idea to go 'back to basics' i.e. start with just the hub,- see how you get on, introduce a single extender about half way between bad coverage and the hub - see how you get on, introduce a second extender etc. etc.

I did try using the web page manager to check everything but I can't even see any extenders listed there? It shows extender number as zero?

If you're talking about the visual network map in the Hub Manager, you're misinterpreting it. That number is not reflective of the amount of Extenders you have, it represents how many devices you have 'wired' to an Extender (which in your case will be zero as the extender only has one Ethernet port) - I've been similarly confused by this in the past.

To get a view of your Extenders, navigate to Advanced Settings > Wireless > Extenders tab. Here you will see what Extenders are connected to the hub, what devices are connected to each Extender — and if you highlight each Extender — it will also show you the signal strength/RSSI. This is a much quicker method of determining the signal quality/what's connected where.

... after various attempts, got the extender getting a signal again by pairing it via Ethernet to the router. Though now the extender is telling me it is too close to the router, which it really isn't...

If you're talking about the EE App telling you this, then it's another nuance/annoyance. The App will always tell you the extender is 'Too close' when you have it wired, even if it isn't. I choose to wire my extender too (it's the best way if you're in a position to run the cables); It's 100% in the most optimal place and I too see this message in the App 🤷

Re: Re: WiFi Pro Booster not getting a signal

Manc_Biker — Sun, 22 Mar 2026 07:12:09 GMT

Firstly, thank you @bobpullen for that detailed reply.

Now, here is where I currently am. None of the extenders will pair with the main router unless I connect them via ethernet cable. I can have them sat literally inches from the router and they go through the pairing process but eventually show a solid aqua light, but show as "no signal" in the app. You then can't test the position of them in the app, because it simply goes to a black screen.

You then have to go back, load up manage again, wait for it to sync with the router and extenders, which takes a ridiculously long time. So I connect via ethernet and get a signal. But then of course, I have to move the extenders to where I actually want them, which means unplugging them, and then when plugged in where I want, which means they show "no signal" again when fully rebooted. So I have had to get a ridiculously long ethernet cable so that once placed, I can connect them via ethernet cable to the router, and even then they don't always show having a signal initially.

The equipment isn't anywhere near as good as the BT gear in this regard.

So what is happening? Why won't they pair and show as having a signal unless I pair them via ethernet first? It is getting to be incredibly frustrating. The one I have in the kitchen is now showing no signal after I had to temporarily unplug it. So now I need to buy an even longer ethernet cable to get it to pair up properly.

What I don't understand is. It is next to a window and around 10 feet or so from the extender in the bedroom, which is placed next to a window which has a line of sight to the kitchen. Why isn't the kitchen one, easily speaking to the bedroom one?

Re: Re: WiFi Pro Booster not getting a signal

trevQPK — Sun, 22 Mar 2026 10:28:31 GMT

My Extender Pro 7 stopped communicatiing wirelessly with the Hub after 2 weeks and the only way I can get it to work is pair via ethernet and then use high speed Magic 2 Devolo Power plugs to put the extender where I want it, it’s now working fine. I know this won’t be a suitable solution for everyone but it works for me.

Re: Re: WiFi Pro Booster not getting a signal

JimM11 — Sun, 22 Mar 2026 11:11:43 GMT

@Manc_Biker To be 100% sure off what you have now as there is operational differences way different on the EE Pro range off Hubs/Smart Wireless devices and the mesh does seem to cause particular havoc with Wireless Wifi operational mesh backhaul.....

Do you happen to have a PC/Laptop that can be connected to the EE Main Pro hub via Ethernet and if so using that connection via the web manager interface on http://192.168.1.254 take a look at the Advanced Wireless connection, from there you should be able to see the whole range connected and what the 3 off smart wireless extenders are doing....

It does look like they are falling over with one or more off the channels not getting connected via wireless wifi. Take a look at this older posting, will give you the idea to what you need to be looking at connection wise.

EE Smart Wifi Pro Extenders connect to each other? - The EE Community

Re: Re: WiFi Pro Booster not getting a signal

JimM11 — Sun, 22 Mar 2026 11:04:21 GMT

@trevQPK With your now established wired backhaul operation via the Powerline Ethernet connection, are you finding that the smart wireless mesh is working in the area off the devices and connections?

Re: Re: WiFi Pro Booster not getting a signal

trevQPK — Sun, 22 Mar 2026 11:29:43 GMT

@JimM11 wrote:
@trevQPK With your now established wired backhaul operation via the Powerline Ethernet connection, are you finding that the smart wireless mesh is working in the area off the devices and connections?

It seems to working and I’m getting around 250 down 85 up from the extender(I’m on the 900Mbs FTTP and get 935Mbs from the Hub). I had the same setup with my previous hub 6 and extender. The only thing I notice is that with the Pro7 mesh I get a brief drop out when moving into the area with the extender while it establishes a connection. This didn’t happen with extender 6 mesh it appeared seamless.

Re: Re: WiFi Pro Booster not getting a signal

JimM11 — Sun, 22 Mar 2026 12:00:34 GMT

@trevQPK Thanks for the reply, can happen with transition from one node to another the device drops to reconnect especially if there is a possible black spot in between with the wireless wifi signals and get's hard to pin that down would be an issue with the likes of using wifi calling etc, but as long as it picks up and works that's great, speed will be down to the powerline Ethernet connection over the cables but sure looks like it's working fairly well....

Re: Re: WiFi Pro Booster not getting a signal

Manc_Biker — Sun, 22 Mar 2026 12:11:28 GMT

Hi to you both again!

Firstly, I have read that powerline adaptors can be fussy if plugged into a multiplug, is that correct? My flat has limited outlets and so every plug has more than one thing attached to it. Though at this point I'm seriously thinking of replacing the equipment with a better third party solution.

@JimM11 I have just connected to the main hub via ethernet and I can see two of the 3 extenders, the one in the kitchen isn't showing at all. No idea why it shows a solid aqua light when it isn't connected! I've tried moving it around the kitchen willy nilly, just in the hope of it connecting again, but so far nothing.

Of the other two, the bedroom one seems to be carrying most of my devices. The hallway one, which says it is too close, though it isn't, is carrying a couple of devices, as is the main router. It all looks fine and speed wise it is excellent. I've tried it with the hallway one turned off, as that always says it is too close, despite that not being the case, just in case there might be some massive crossover that it doesn't like. But that didn't help either.

I'll have a read of that other thread later on as it's Sunday and I need to go do the boring stuff like seeing family 🙂

Thank you both once again.

Re: Re: WiFi Pro Booster not getting a signal

JimM11 — Sun, 22 Mar 2026 12:20:39 GMT

@Manc_Biker Yes PL get's real fussy, but they do also have some with passthrough power outlets on them, always best direct on the mains socket if you can do it, had one that worked for years on an extension socket strip then one day is just decided no longer going to play, had to do a little cable swapping but that fixed it no issues...

From earlier in the post, i if you would switch one/two off them off, Mesh can be real difficult at times, and TOO much wireless wifi can be as bad as not Enough, had a post good few weeks ago, OP was using a couple off Tp-Link RE's as those were in the old connection, got him to switch them off, and the mesh Burst into life gave him way more and covered all the area's required, became a night/day in operation and NO more frustration after weeks of complaining the EE stuff is sugar!

Re: Re: WiFi Pro Booster not getting a signal

BraintreeBlue — Sun, 22 Mar 2026 13:31:24 GMT

I was having this exact same issue with two extenders. I had done factory reset multiple times on both of them. When checking the routers in the web management (not the app) it said connection status was good but connection type was n/a. This should have said 6ghz.

What fixed it for me was leaving them connected like that for an hour then rebooting the main hub but not the extenders. I just left the extenders in the position i want them to be in. Once the hub came back online the extenders kicked into gear and everything started working as it should.

It forced the hub to re-broadcast and negotiate fresh 6GHz backhaul connections with all three extenders simultaneously.

If you can see the extenders in the advanced wifi section of the router management and it says connected and connection type n/a it may be worth trying this.

Re: Re: WiFi Pro Booster not getting a signal

JimM11 — Sun, 22 Mar 2026 13:36:50 GMT

@BraintreeBlue 👍

Re: Re: WiFi Pro Booster not getting a signal

JimM11 — Sun, 22 Mar 2026 13:50:45 GMT

@Manc_Biker Another one to look at showing the 6Ghz connection and the RSSI against it when measured!

Re: Useless pro products - Page 3 - The EE Community

Re: Re: WiFi Pro Booster not getting a signal

trevQPK — Sun, 22 Mar 2026 15:50:45 GMT

Just out of interest was there a firmware update for the 7 pro a few days ago. Seems like the network reset around the same time as the extender issues. r3.8.26-R-1595999-PROD-1

Re: Re: WiFi Pro Booster not getting a signal

JimM11 — Sun, 22 Mar 2026 15:54:04 GMT

@trevQPK Just so you have it the info is all below time wise!

Pro

FW: r2.49.5-R-1094775-PROD-1 and the gui is at App version 2.22.6. Looks like OOB
FW: r2.64.2-R-1210501-PROD-1 and the gui is at App version 2.34.2.
FW: r2.64.3-R-1213091-PROD-1 and the gui is at App version 2.34.2. 06/12/2024
FW: r2.64.5-R-1298597-PROD-1 and the gui is at App version 2.34.2. 04/02/2025
FW: r2.64.6-R-1303886-PROD-1 and the gui is at App version 2.34.2. Unknown not released in the wild.SW40J WiFi Extender?
FW: r2.64.7-R-1303938-PROD-1 and the gui is at App version 2.34.2. 07/02/2025
FW: r3.8.24-R-1531355-PROD-1 and the gui is at App version 3.1.3. 17/09/2025 Now https://
FW: r3.8.25-R-1595997-PROD-1 and the gui is at App version ?.?.?. 23/12/2025
FW: r3.8.26-R-1595999-PROD-1 and the gui is at App Version is 3.1.3.19 24/12/2025