topic Re: Switch from bt in Broadband & Landline

Switch from bt

ColinGr — Wed, 04 Mar 2026 09:22:09 GMT

Today is switchover day from Bt. I am on a bt smart hub 2 so the switch should be seamless. How do I know when the switch has occurred? I can then set up the new router. Thanks

Re: Switch from bt

ColinGr — Wed, 04 Mar 2026 09:18:18 GMT

Re: Switch from bt

JimM11 — Wed, 04 Mar 2026 11:25:34 GMT

@ColinGr Would think you should get the e-mail from EE heading i had was ""Your service is good to go"".

Re: Switch from bt

tigercub58 — Wed, 04 Mar 2026 11:32:07 GMT

I switched over today as well and woke to find an email sent a 2:23 overnight headed "Your order's now complete" and the main message inside the email saying "Your Service Is Now Live".

Re: Switch from bt

tigercub58 — Wed, 04 Mar 2026 12:23:53 GMT

Can I also assure you that the the switchover will be seamless if my own experience today is normal. I have my own mesh network (TP-Link Deco units) and was expecting having to reconfigure those. I needn't have worried. Once the new router (delivered at around 10 a.m.) was powered on and ethernet cables plugged in, the whole network was working exactly as before via the BT Smart Hub 2. I just switched off the EE wireless completely even though it wasn't interfering with my devices around the house. Very impressed so far.

One niggle is that I haven't been able to update the router firmware via the EE app as it keeps failing. Perhaps I needn't bother and updates will be sent automatically when needed. Current firmware is r3.35.23-R-1648107-PROD-84001 - perhaps already the latest?

Re: Switch from bt

JimM11 — Wed, 04 Mar 2026 12:33:52 GMT

@tigercub58 Yes that is close to the latest for the EE Smart Hub 7 Plus version released, as FW: r3.35.24-R-1648110-PROD-84001 and the gui is at App version 3.11.3 23/01/2026

Should possibly update later on overnight!

The EE app may not be fully functional with the FW update feature, that was only added few months back....

Re: Switch from bt

tigercub58 — Wed, 04 Mar 2026 12:59:55 GMT

Thanks for the update. Is there a document anywhere which details what each firmware offers (or fixes)?

Re: Switch from bt

ColinGr — Wed, 04 Mar 2026 13:00:58 GMT

The switch was overnight but they never emailed me. I have now installed then ee router (I changed the ssid and p/word earlier) and everything is working as it was, even the power line adapters are fine. One issue - I cannot pair the EE App it keeps telling me wifi of is not switched on - it's weird. First it identifies the network and asks if I want to pair, I then type in the network password and it fails and says Wi fi not connected. It is the same is I scan the ssid and password except here it just fails and says try later.

Re: Switch from bt

JimM11 — Wed, 04 Mar 2026 13:10:52 GMT

@tigercub58 Not at all. @ColinGr The scan will not match any details since you made changes, so that is just not an option!

Re: Switch from bt

ColinGr — Wed, 04 Mar 2026 13:32:27 GMT

But I am scanning the code on the old bt router so that should match the ssid and password in the new hub. Is there anything else it picks up?

Re: Switch from bt

JimM11 — Wed, 04 Mar 2026 13:38:58 GMT

@ColinGr There are more than one password on a EE hub as they are calling them now.

Re: Switch from bt

ColinGr — Wed, 04 Mar 2026 13:43:31 GMT

ok thanks - so it can only be done manually and I cannot get past entering the password. Phone call time perhaps.

Re: Switch from bt

JimM11 — Wed, 04 Mar 2026 13:50:37 GMT

@ColinGr Just try the barcode from the new EE hub, see what it picks up from it.

Re: Switch from bt

ColinGr — Wed, 04 Mar 2026 15:52:31 GMT

no go, still says wi fi is not turned on

Re: Switch from bt

ColinGr — Wed, 04 Mar 2026 17:16:55 GMT

Phoned EE and we have now managed to pair the app and the hub. One issue always seems to lead to another though as the hub is showing my iMac as being connected via ethernet when it is not it is commented via wifi. The speeds are being throttled as well as a result! Not even an ethernet cable anywhere near the Mac

Re: Switch from bt

ColinGr — Wed, 04 Mar 2026 17:50:16 GMT

Sorted. I had an Ethernet cable plugged in to the iMac (the other end was not plugged in). The hub or extender took that as meaning the Mac was on Ethernet, set it up as such and throttled the speed. Unplugging the ethernet cable and restarting the extender cracked it 🙂

Re: Switch from bt

JimM11 — Wed, 04 Mar 2026 17:55:29 GMT

@ColinGr As long as you have got it all working, and know what was done, that is all that matters.