topic Re: EE wifi 7 plus router - change ssid and passwords in Broadband & Landline

EE wifi 7 plus router - change ssid and passwords

ColinGr — Tue, 03 Mar 2026 13:15:58 GMT

Have received my router and am trying to change the ssid and password before the service goes live (tomorrow). This is a transfer from BT. I plugged in the new router and connected it to my Mac via ethernet cable. I managed to access the router consul by typing in the address in my web browser. I then tried to access "advanced" but the admin password did not give me access - it just hung there with spinning balls. It is definitely the correct password as per the info supplied with the EE router. Any ideas? Is it getting confused withy the BT router which is still connected. Ideally I would like to change ssid and password before putting the EE router into a live environment.

Thank you

Re: EE wifi 7 plus router - change ssid and passwords

JimM11 — Tue, 03 Mar 2026 13:16:18 GMT

@ColinGr Mac and the new EE directly connected together, that is what you want!

Re: EE wifi 7 plus router - change ssid and passwords

ColinGr — Tue, 03 Mar 2026 13:34:39 GMT

They were - the router was plugged in next to my Mac and connected to the Mac via ethernet. The Bt hub was still live but on the basis that ethernet takes priority I imagined this would be ok.

Re: EE wifi 7 plus router - change ssid and passwords

XRaySpeX — Tue, 03 Mar 2026 15:03:07 GMT

You should be able to config that router free-standing. Sometimes these new EE Smart Hub routers are slow to load their GUI & come up with a CHOP3-800 error. If so, just keep refreshing. If the pwd had been wrong it would have told you.

Re: EE wifi 7 plus router - change ssid and passwords

ColinGr — Tue, 03 Mar 2026 15:18:10 GMT

The gui came up but when trying to access the advanced functionality I just got the spinning balls. There was no error report whatsoever, just the continuous spinning balls. Shall try again and leave it even longer. Thank you.

Re: EE wifi 7 plus router - change ssid and passwords

XRaySpeX — Tue, 03 Mar 2026 15:19:50 GMT

Yes, just keep refreshing.

Re: EE wifi 7 plus router - change ssid and passwords

ColinGr — Tue, 03 Mar 2026 15:36:14 GMT

Just did that and still no go. I can access all parts off the hub where the admin password is not required but as soon as I use the password it all just hangs, Refreshing just takes me back to the gui and it all starts again. The light on the front of the router is flashing orange, if that means anything in this case.

Re: EE wifi 7 plus router - change ssid and passwords

XRaySpeX — Tue, 03 Mar 2026 15:51:26 GMT

Yes, just that it's not connected to BB as you would expect.

Re: EE wifi 7 plus router - change ssid and passwords

ColinGr — Tue, 03 Mar 2026 16:01:40 GMT

Thank you for confirming. So there is something wrong if I cannot access the advanced parts of the gui. Faulty router?

Re: EE wifi 7 plus router - change ssid and passwords

XRaySpeX — Tue, 03 Mar 2026 16:05:30 GMT

Possibly! I do it all the time with an un-BB'ed router.

Have you tried rebooting it a few times?

Re: EE wifi 7 plus router - change ssid and passwords

ColinGr — Tue, 03 Mar 2026 16:03:22 GMT

Thank you for confirming. So it looks like something is wrong with the router? If I cannot change the sussed and password then I do not want it as to move forward by changing the details in all my working wi fi devices would be a nightmare.

Re: EE wifi 7 plus router - change ssid and passwords

ColinGr — Tue, 03 Mar 2026 16:08:40 GMT

So no way of really knowing as if I cannot change the ssid etc in advance I will not use the router! Interestungkly when I turn the EE router on the flashing light is green but turns to orange flashing when this problem arises.

Re: EE wifi 7 plus router - change ssid and passwords

XRaySpeX — Tue, 03 Mar 2026 16:08:15 GMT

An option of the app's set up of the router, once it's online, is to copy the SSID & pwd of the old router to it.

Re: EE wifi 7 plus router - change ssid and passwords

ColinGr — Tue, 03 Mar 2026 16:23:31 GMT

That's interesting - so that is part of the set up when connecting the EE App? Trying to understand how that works though as when the new router is on line the old Bt one will have been taken out.

Re: EE wifi 7 plus router - change ssid and passwords

XRaySpeX — Tue, 03 Mar 2026 16:38:25 GMT

Only off the BB, not the mains.

Re: EE wifi 7 plus router - change ssid and passwords

ColinGr — Tue, 03 Mar 2026 16:53:33 GMT

How does it help by having the old router plugged in? I have found that you can enter the details manually via the app

Re: EE wifi 7 plus router - change ssid and passwords

XRaySpeX — Tue, 03 Mar 2026 17:13:42 GMT

So the app can access the creds over WiFi.

Re: EE wifi 7 plus router - change ssid and passwords

ColinGr — Tue, 03 Mar 2026 17:44:18 GMT

I have now managed to access the EE hub gui advanced options - by changing browser from Safari to Chrome. Have no idea what in Safari is causing the problem but it is now done.

Thanks for all the input