Clarification regarding equipment return request

LukeM4 — Tue, 03 Mar 2026 08:58:12 GMT

Dear EE Customer Support Team,

I am writing in relation to the text message I received today asking me to return equipment by 04 April 2026.

I recently called to cancel my EE broadband service, but during that call I was offered a cheaper bundle and agreed to stay. During the same conversation, I was asked to return some of the equipment. I explained to the adviser that, since moving home, I believe the equipment may have been misplaced.

The adviser assured me that this would not be a problem and that they would update my account so that the equipment would no longer be required to be returned.

I have now received a message asking me to send the equipment back, so I would be grateful if you could please confirm whether my account has been correctly updated.

As your calls are recorded, could you please review the call I made to your team (when I discussed staying with EE and the missing equipment) to confirm what I was advised at the time?

Thank you very much for your help.

Re: Clarification regarding equipment return request

XRaySpeX — Tue, 03 Mar 2026 10:44:24 GMT

This user discussion forum is not CS & can have no access to your specific account & has no access to your calls with CS. You need to raise this with CS.

topic Re: Clarification regarding equipment return request in Broadband & Landline

Clarification regarding equipment return request

Re: Clarification regarding equipment return request