topic Broadband Activation in Broadband & Landline

Broadband Activation

ColinGr — Mon, 02 Mar 2026 19:50:01 GMT

Have just transferred across from BT. The activation date is 4th March. There is a problem with the delivery of the router etc in that EE say they have sent it but tracking says the courier is still waiting for it; it should have arrived today. EE have today sent a second parcel that is due to arrive on the 4th but I am not optimistic 🙂 Anyway, if EE activate the transfer from BT on the 4th and the kit has not arrived will I still be able to access the service via my BT Home Hub 2? I am hoping it will be an almost invisible switch over.

Thank you

Re: Broadband Activation

XRaySpeX — Mon, 02 Mar 2026 19:57:42 GMT

I assume that you are moving to Full Fibre with EE, If so, I don't think the BT HH2 copes with that but the BT SH2 does if that's what you mean.

Re: Broadband Activation

ColinGr — Mon, 02 Mar 2026 20:20:26 GMT

I am on BT Halo 900 which is full fibre. Yes it is an SH2 so switch over should be seamless I guess.

Re: Broadband Activation

JimM11 — Mon, 02 Mar 2026 21:43:03 GMT

@ColinGr Yes fully transparent the BT Hub works on the EE service with zero for you to do! Just keep your BT Smarthub2 until you are happy the EE Equipment you are getting works as you need....

Re: Broadband Activation

ColinGr — Tue, 03 Mar 2026 07:17:49 GMT

Thank you
Colin

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