topic Re: Damage in Broadband & Landline

Damage

leehilsden — Mon, 02 Mar 2026 14:54:52 GMT

Hi I accidentally cut the internet cable will I get changed for the damage

XRaySpeX — Mon, 02 Mar 2026 15:06:36 GMT

I shouldn't think so. They are not v. dear.

You can easily buy 1 in a shop. If you have Full Fibre you need a cat 5E Ethernet cable. Otherwise you need a DSL cable.

Weety — Mon, 02 Mar 2026 19:14:59 GMT

Which cable did you cut?

A) the one between the Phone Socket and router

B) the one between the router and the Fibre ONT?

C) the phone line going to the socket

D) The fibre cable from outside that goes into the Fibre ONT

A & B you can buy yourself (eg on Amazon)

C & D will require EE to send an engineer , and there most likely will be a charge