topic Re: Help: No internet in Broadband & Landline

Help: No internet

onmynoire — Mon, 02 Mar 2026 11:22:16 GMT

Cannot access the internet.

[Mod edit: Title edited]

Re: Help: No internet

onmynoire — Sun, 01 Mar 2026 23:03:38 GMT

no internet from 10 pm

what happened

Re: Help: No internet

XRaySpeX — Mon, 02 Mar 2026 00:35:08 GMT

@onmynoire : On what device/service?

Re: Help: No internet

onmynoire — Mon, 02 Mar 2026 05:20:10 GMT

any device! EE

still no internet

everything works fine

but without internet

Re: Help: No internet

Debbie_G — Mon, 02 Mar 2026 10:39:59 GMT

Hi @onmynoire.

Thanks for coming to the community.

When you try to get online, does an error message come up, or does it just not load?

Is this happening when you’re using your home broadband/Wi‑Fi, or is this on mobile data?

If nothing is connecting at all, the quickest way to get this sorted is to give our customer support team a call. They'll be able to run full checks on the line or mobile service and look into this further for you.

Debbie

Re: Help: No internet

onmynoire — Mon, 02 Mar 2026 10:59:57 GMT

my laptop said problem with DNS

Re: Help: No internet

XRaySpeX — Mon, 02 Mar 2026 11:01:48 GMT

Yes, but which service are you running on? Mobile or Home Broadband?

Re: Help: No internet

onmynoire — Mon, 02 Mar 2026 11:58:06 GMT

home broadband

Re: Help: No internet

XRaySpeX — Mon, 02 Mar 2026 12:27:17 GMT

@onmynoire: What lights show on the router?

If it is a neighbourhood issue, you could consult Check service in your area to see if any faults are being attended to in your local area. You may also Report a Problem there.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

Re: Help: No internet

onmynoire — Mon, 02 Mar 2026 12:28:47 GMT

blue

router from BT

Re: Help: No internet

JimM11 — Mon, 02 Mar 2026 12:57:06 GMT

@onmynoire Call EE CS as advised by @Debbie_G as linked.

What do the lights on my BT Hub mean? | BT Help

Re: Help: No internet

XRaySpeX — Mon, 02 Mar 2026 14:18:00 GMT

Is that a steady Blue or flashing? A solid blue light shows your hub is connected to broadband.