topic Re: Cable endpoint in Broadband & Landline

Cable endpoint

Redoctober — Mon, 02 Mar 2026 01:52:27 GMT

I have moved in to my new home and I have told you that the fibre end point is missing, but I was told that I need to wait until the activation date to book an engineer to install the box. Why can’t I get that sorted out before the activation date?

Re: Cable endpoint

Redoctober — Mon, 02 Mar 2026 01:48:14 GMT

Re: Cable endpoint

XRaySpeX — Mon, 02 Mar 2026 03:32:18 GMT

@Redoctober : The ONT modem, the endpoint of the ISP's Full Fibre supply, will be installed by an eng. on the installation date. You can't do anything with it in the meantime.

Re: Cable endpoint

JimM11 — Mon, 02 Mar 2026 09:01:34 GMT

@Redoctober If the Fibre already exists at the new home and previous occupants have taken the ONT, the power PSU or even Both with them and just left the Fibre cable there it does happen, then until the activation day for your system EE cannot pre-order a replacement to be done. You just have to wait until the day after the activation then call EE up.