topic Port Forwarding issue on Smart Hub 7 Plus in Broadband & Landline

Port Forwarding issue on Smart Hub 7 Plus

PeterAF — Fri, 27 Feb 2026 11:03:49 GMT

I'm trying to get faster download speeds for remote access to my Synology NAS. I've configured port forwarding on the Smart Hub 7 Plus but it still shows closed when checking. Synology say the ISP could be preventing this if they use Carrier-Grade NAT (CGNAT). Does anyone know if EE/BT use this?

Re: Port Forwarding issue on Smart Hub 7 Plus

JimM11 — Fri, 27 Feb 2026 11:40:05 GMT

@PeterAF They do NOT!

Re: Port Forwarding issue on Smart Hub 7 Plus

PeterAF — Fri, 27 Feb 2026 11:48:15 GMT

Thanks!

Any suggestions as to why port forwarding config doesn't work?

Re: Port Forwarding issue on Smart Hub 7 Plus

JimM11 — Fri, 27 Feb 2026 11:53:28 GMT

@PeterAF You have something wrong may be... Have a read on the link below!

Smart Hub 7 Plus Port Forwarding Issue - The EE Community

Re: Port Forwarding issue on Smart Hub 7 Plus

PeterAF — Fri, 27 Feb 2026 13:27:31 GMT

Thanks. People seem to be having a lot of troubles with this!

I'm on r3.35.24-R-1648110-PROD-84001, which I believe is latest FW, from your other post.

Can't see a solution in that thread?

btw - I don't get error messages; it all looks good in the rule and saves OK. NAS has Static IP.

Re: Port Forwarding issue on Smart Hub 7 Plus

JimM11 — Fri, 27 Feb 2026 13:47:06 GMT

@PeterAF You certainly are on the latest, have you tried the off for 5 minutes on the hub?

Then the Factory reset option that is just so not advised so you have to think carefully where you are on the cycle to re-input and specific values you may need!