topic Re: passcodes in Broadband & Landline

passcodes

ric26 — Wed, 18 Feb 2026 11:25:09 GMT

every day now in stead of just loging on they request a passcode how can i stop this happening

Re: passcodes

JimM11 — Wed, 18 Feb 2026 11:33:20 GMT

@ric26 Logging into what?

Re: passcodes

ric26 — Fri, 20 Feb 2026 11:35:12 GMT

this is logging on to the internet each time i have to vertify who i am and have to ring to get passcode how can we stop this.

Re: passcodes

XRaySpeX — Fri, 20 Feb 2026 11:39:11 GMT

Not with your router, you're not! It's only when you login to your EE a/c.

Re: passcodes

JimM11 — Fri, 27 Feb 2026 08:48:40 GMT

@Linzi_H @Christopher_G Although no longer an EE direct customer i still use the Forum and now continually getting the OTP passcode for every logon to the Forum, bit off a pain that so can you stop it at your end, there is a requested EE CS number to call so will do it if that has to be the method?

Re: passcodes

Linzi_H — Fri, 27 Feb 2026 11:09:33 GMT

Hi @JimM11

Thanks so much for the feedback.

I've queried this with the relevant team, and they've stated that when logging into the EE Community, you may be required to enter a passcode. Two-factor authentication can't be turned off once it's already activated. If users are regular, they might not see it as much.

You could try adding a Passkey to make it a little easier to log in.

Linzi

Re: passcodes

JimM11 — Fri, 27 Feb 2026 11:36:05 GMT

@Linzi_H Have been on the Forum since Mar 2024, have NEVER requested 2FA in the slightest so this is all wrong in so many levels, I never Activated ANY 2FA in the slightest and my laptop does not need or require any Passkey is about as good as a chocolate fireguard as it does not use or need!

Re: passcodes

JimM11 — Fri, 27 Feb 2026 11:43:38 GMT

@XRaySpeX Are you still being requested OTP's on your Forum logon's or has it been corrected for you now?

Re: passcodes

Matt_124 — Fri, 27 Feb 2026 12:35:26 GMT

Since experiencing a login outage last night both my passkey and OTP have been requested each time I have tried to log in to the forum.

Re: passcodes

JimM11 — Fri, 27 Feb 2026 13:26:05 GMT

@Matt_124 All good fun at the end off the day?

Thanks for the reply, i never did or asked for 2FA, but did do the passcode add on my laptop not that i should need too, anyway as suspected just adds another layer to the logon screen, so once EE get it sorted out will be removing that!

Re: passcodes

XRaySpeX — Fri, 27 Feb 2026 13:59:52 GMT

@JimM11 : It's not just the Community but all EE a/c login.

Yes, on my mobile every time, compounded suddenly by Samsung Pass making it practically unworkable.
Occasionally on my PC. This has improved recently.

Re: passcodes

JimM11 — Fri, 27 Feb 2026 14:24:24 GMT

@XRaySpeX Thanks for the reply, pc is toast for logon, 14 times so far today, mobile do not use at all for EE!

Re: passcodes

JimM11 — Sun, 01 Mar 2026 13:19:26 GMT

Anyone reading this do NOT go down the passcodes adding feature as advised by EE above on the post, it's a complete pain on a device that does not have the method's required for the security needed with the additional and still directs to phone code request's.

Re: passcodes

JimM11 — Sun, 01 Mar 2026 15:25:54 GMT

As still working through this and NOT sure if EE are doing anything about it, so far added passkey's to laptop did not really resolve the issue, setup and added passkey to mobile, and so far laptop is now logging on again option free so far and 100% improvement, have just got to check the other device which is my desktop for operation on the same community Forum connection!