topic Re: Non existent WiFi extender in Broadband & Landline

Non existent WiFi extender

cepenpark — Fri, 27 Feb 2026 07:49:49 GMT

My EE broadband contract includes a router, hybrid connect, and WiFi extender, which are all configured. The EE App shows a second non existent WiFi extender ready to configure. When I try to add Digital Voice to the contract, the order adds £10 a month for the invalid extender. I can see no way to remove this, suggestions?

Re: Non existent WiFi extender

Chris_B — Fri, 27 Feb 2026 08:07:12 GMT

@cepenpark You call customer support as it’s an account related. It’s a billing add on that showing that you have it you can not remove this yourself

Re: Non existent WiFi extender

JimM11 — Fri, 27 Feb 2026 08:08:05 GMT

@cepenpark Try calling EE CS instead!

Re: Non existent WiFi extender

cepenpark — Fri, 27 Feb 2026 08:08:18 GMT

Thanks my next port of call (it’s 8am 🙂