topic Re: wifi keeps turning off in Broadband & Landline

wifi keeps turning off

jason189 — Wed, 25 Feb 2026 21:13:35 GMT

hello, anyone knows why my wifi keeps turning off and back on every few minutes. I talk to support and they said they would monitor it and they said its fine, but im still getting the same issues

Re: wifi keeps turning off

XRaySpeX — Wed, 25 Feb 2026 21:52:20 GMT

The BB as a whole or just the WiFi in the home? What lights show on router when this happens?

Re: wifi keeps turning off

jason189 — Wed, 25 Feb 2026 22:46:27 GMT

The lights stays blue and its just the wifi at home

Re: wifi keeps turning off

Katie_B — Thu, 26 Feb 2026 12:43:32 GMT

Hi @jason189.

Thanks for getting back to us.

If you are still experiencing the same issues I would recommend giving us another call.

Our technical care team will help run some diagnostics.

Katie