topic Re: lack of support in Broadband & Landline

lack of support

Anna_Sochacka — Wed, 25 Feb 2026 12:09:34 GMT

Hi, since yesterday I don't have an Internet. I tried to contact a support team but it seems it is impossible to call them. Only way is to send a text message to 66033. I did that, but there is no answer for hours, no one acknowledged my text message, no one called me back. What do I do? How do I contact them ?

Re: lack of support

JimM11 — Wed, 25 Feb 2026 12:23:16 GMT

@Anna_Sochacka Then use the link below for all the methods if your HELP to 66033 as a text did not work!

Re: lack of support

Northerner — Wed, 25 Feb 2026 12:24:34 GMT

Hi @Anna_Sochacka

Call 150 from your EE phone or via the contact us number below:

https://ee.co.uk/help/contact-ee

Thanks,

Re: lack of support

XRaySpeX — Wed, 25 Feb 2026 13:12:57 GMT

What lights show on the router?

If it is a neighbourhood issue, you could consult Check service in your area to see if any faults are being attended to in your local area. You may also Report a Problem there.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

Re: lack of support

Anna_Sochacka — Wed, 25 Feb 2026 13:28:24 GMT

Thank you for your reply. I really did everything what was possible to resolve this problem. I lost the Internet yesterday and there is no way to contact a support team. The light is green.

Re: lack of support

Anna_Sochacka — Wed, 25 Feb 2026 13:31:24 GMT

Thank you, I really did that, the system keep sending me to the text message system which doesn't answer since yesterday. I can't get through to the real person to report problem with broadband. Is there any other solution?

Re: lack of support

Ali_A — Wed, 25 Feb 2026 16:44:34 GMT

Hi @Anna_Sochacka

Please call our technical team using the number on our Contact Us | Broadband Help | EE page.
When you call, just be sure to select option 2 as the very first option, which will bypass the text message service and get you through to a guide.
It's worth checking you have the correct contact numbers set up on your account, as the Automated Help to 66033 should have responded quicker, and a call back if needed.

If you haven't done so already, you can also have a look through our Fix an EE broadband connection problem page for some additional steps you can try.

Hope this helps!

Ali