topic Re: Free Upgrade. in Broadband & Landline

Free Upgrade.

JL1951 — Tue, 24 Feb 2026 13:26:50 GMT

Hi, My contract says a Free Upgrade to Full Fibre as soon as it is avaailable in your area from Fibre 67 Full Works, they now tell me this is available in my area but no mention anywhere about a Free Upgrade, How do I get this ?. Contact ends soon. Please help.

Re: Free Upgrade.

Chris_B — Tue, 24 Feb 2026 13:35:47 GMT

@JL1951 You call customer support. Or can go login to your online EE account select your broadband and select upgrade?

Re: Free Upgrade.

Leanne_T — Tue, 24 Feb 2026 15:07:55 GMT

Hi there @JL1951

Thanks for coming back to the community.

If you give us a call on 0330 123 1105 as @Chris_B has advised, the team can get the upgrade to Full Fibre looked into for you.

Let us know how you get on 🙂

Leanne.

Re: Free Upgrade.

XRaySpeX — Tue, 24 Feb 2026 15:49:30 GMT

Who's they that's telling you?

What does BT Wholesale Broadband Availability Checker > Address Checker estimate for your address? Post the whole table, the text below it and the line above it, blanking out your address.