topic Re: Loss of broadband service in Broadband & Landline

Loss of broadband service

Inkymike — Sun, 22 Feb 2026 08:02:11 GMT

Is anyone else still experiencing no broadband connection on the higher speed 1.6gb?

Had no service since Friday evening and was told Friday night there are aware of the situation and it would be sorted asap. I phoned yesterday (Sat) and again was told it should be back on by that evening.

Now it's Sunday morning and still no joy.

Anyone else in same the boat?

Re: Loss of broadband service

Lesley_W — Sun, 22 Feb 2026 12:46:47 GMT

Hi @Inkymike

Welcome to our community.

I'm sorry you are still having trouble even after you were assured it would be sorted.

I'd recommend getting the team to have a look at it again, you can see how to get help with your broadband connection here Broadband Help.

Lesley

Re: Loss of broadband service

JimM11 — Sun, 22 Feb 2026 18:48:49 GMT

@Inkymike do as @Lesley_W suggests and call them incase you were skipped with the applied EE fix. Or you may just even have a bad line now, the text to EE is HELP to 66033 sit back and have it all checked out from there end!

Re: Loss of broadband service

Chloe1241 — Mon, 23 Feb 2026 07:27:43 GMT

Yes! Having the same issue, I’ve called multiple times and every time I’m told it will be fixed the same day, I’m now 7 days without WiFi. Unacceptable. They sent me a mini hub to ‘tie me over’ until it’s sorted, but this cannot be a long term fix.

Re: Loss of broadband service

JimM11 — Mon, 23 Feb 2026 08:18:52 GMT

@Chloe1241 Same advice for you, the FW fix was all rolled out over a week ago, so you may have to check further or do the HELP to 66033 for a line test!