topic Re: Connection Issues in Broadband & Landline

Connection Issues

UniqNo — Sun, 22 Feb 2026 13:09:42 GMT

Hello friends,

Hoping someone can help me out here?

We recently had our skybroadband replaced with EE fast fibre 300 (or whatever its called).

It had initially been working well the first couple of days with all devices over the WiFi, however, day by day things keep getting disconnected (SKY Q box, smart tvs, tablets) and would reconnect a day or a few hours laster after resetting the device or hub or after reinserting the password into the devices.

Now it's starting to affect my xbox, which i cant have!!!. It usually works just fine with WiFi with no need to an ethernet cable before todays disconnection. So I reset the router and xbox and it connected fine again. I D
did matchmaking for an hour or so then went about my day. Then came back later and the same issue...not connecting, despite all the test etc...

I beleive the problem may be the router settings and all the stuff about 2.4ghz or 5ghz or compatible WiFi etc. See photos.

So my questions is, has anyone ran into a similar problem and can you tell me the fix that doesn't require resetting the hub or devices everytime?

Thanks in advance.

Re: Connection Issues

XRaySpeX — Sun, 22 Feb 2026 15:05:37 GMT

Try setting up Compatible WiFi on the router under Advanced > Wireless Settings & connect your problematic 2.4 GHz devices to that.

Re: Connection Issues

UniqNo — Sun, 22 Feb 2026 15:23:52 GMT

Even for the XBox? Where the online functionality for multiplayer is more ideal?

Re: Connection Issues

UniqNo — Sun, 22 Feb 2026 16:20:36 GMT

Just had a look. It seems most of the devices are already connected on the 2.4ghz. And they're still giving issues. 😔

Re: Connection Issues

JimM11 — Sun, 22 Feb 2026 17:32:50 GMT

@UniqNo Your security type, the devices you have do not like or are not stable with that level!

Re: Connection Issues

UniqNo — Sun, 22 Feb 2026 17:42:35 GMT

Sorry,

Im not up to scratch on all that. Are you able to explain? Or help with a solution?

Re: Connection Issues

XRaySpeX — Sun, 22 Feb 2026 18:03:22 GMT

Your devices may be connected to the 2.4 GHz band on the Main network but with a unsuitable Security Type, WPA3. By connecting them to the 2.4 GHz band on the Compatible network they will take on a more suitable Security Type, WPA2.

Re: Connection Issues

JimM11 — Sun, 22 Feb 2026 18:06:27 GMT

@UniqNo Your devices will all be WPA2-PSK and do just not like the WPA3-T compatibility mode off operation, so with the EE Hub you have if the primary wifi cannot be adjusted and i think not now then go as @XRaySpeX say's and setup the other mode off operation and with whatever bands you need as an either or situation!

Re: Connection Issues

UniqNo — Sun, 22 Feb 2026 18:55:50 GMT

So i did this and now nothing is connecting.

@JimM11. I was just on the phone to the EE guys and went through all the troubleshooting and they didn't mention anything about what you suggested. They instead said the hub is likely to be faulty and are sending a new one out. I highly doubt its the hub itself though and its like you said, must be some of the settings, as its been working fine on my my xbox throughout until today. The other stuff was a bit more in and out.

He also said about the hub being AI etc etc and its learning all the time and its maybe not liking one of my devices. Felt like it was another fob off to be honest.

If this continues I think im going to go back to the slower sky

Re: Connection Issues

JimM11 — Sun, 22 Feb 2026 19:07:08 GMT

@UniqNo When you setup the Compatible mode you then set the devices involved to connect to that, is this what you did?

You have to enable comp mode, you will now see another name ie EE-????-Comp i think or similar have linked the help!

Set up and use Compatible WiFi | Broadband Help | EE

Just enabling that mode should NOT stop all the devices that were connected before from working, what EE Hub are you using, see the link to the types below!

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

Re: Connection Issues

UniqNo — Sun, 22 Feb 2026 19:07:40 GMT

Yeah, exactly that.

Went and enabled the compatibility mode, then a new network was visible with the same network name, just ending on Comp like you said.

Disconnected my phone from the previous network, then reconnected to the comp one. Did this with 2 devices... resulted in "connected without internet" even waited 10 min then unplugged the router aswell. Still nothing.

Re: Connection Issues

JimM11 — Sun, 22 Feb 2026 19:10:46 GMT

@UniqNo Did you also power off/on any of those devices that you changed over to the other mode?

Re: Connection Issues

UniqNo — Sun, 22 Feb 2026 19:11:54 GMT

On one of them yes.

Re: Connection Issues

JimM11 — Sun, 22 Feb 2026 19:22:44 GMT

@UniqNo Would turn on the Comp mode, check the hub is set with it, power the hub off for a good 5mins, then when back on take the look that it still has them both on, after that connect one device and see what/where it connects and say's!

There are 3 hubs that support this feature can you please say what one you have! Added the link from earlier...

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

Re: Connection Issues

UniqNo — Sun, 22 Feb 2026 19:24:34 GMT

It really shouldn't be taking all of that though. Imagine i was an old lady. Lol.

Smart hub 7.

Re: Connection Issues

JimM11 — Sun, 22 Feb 2026 20:04:23 GMT

@UniqNo There are 2 variants of that one also, can leave this all alone if you wish to sort it all out by yourself. One is so new and who knows what it does or does not do when you enable the feature, and have not even touched on yet if you also have smart wireless connected with the Pro or Plus wifi 7 EE Hub?

This is all the new way that EE deals with connectivity issues that ANY ISP's hub can run into with the newer securities feature that is just not 100%, that is what your opening post is eluding to with the stability, drops and re-connects on the wireless WiFi side....

There is loads off fun getting it all to work no matter which way it takes to do it all and at the end off the day the help may just all be complete B/S!

Re: Connection Issues

UniqNo — Sun, 22 Feb 2026 20:14:44 GMT

I know youre trying to help, but none of that made sense to me. 😢 it just feels hopeless right now.

Re: Connection Issues

JimM11 — Sun, 22 Feb 2026 20:22:48 GMT

@UniqNo OK, the EE Smart Hub 7 Plus, is new out the wrapper 3 months max, already had a load off traction about it as does not do this, does not do that, complete waste off space, how can they get it so wrong, etc etc EE did a FW fix only 4 weeks ago smoothed out a lot off issues....

Think you said they are going to send you out a new EE Hub, so let that happen and take it from there.... It's not easy in the new world of WiFi 7 there is a lot to deal with never mind your X-Box not working and that is still way back off the line!👍

Re: Connection Issues

UniqNo — Sun, 22 Feb 2026 20:25:56 GMT

Yeah thats the one we got. But i reckon they're just going to send the same one to be honest which doesnt come until tuesday.

We work from home though so not having WiFi tomorrow means its going to be a bit of an issue. I can dig out an ethernet cable, but they should really compensate for this...

I did ask and they said no. We'll see where it goes. Thanks for trying though.

Re: Connection Issues

JimM11 — Sun, 22 Feb 2026 22:19:47 GMT

@UniqNo You have the EE Smart Hub 7 Plus then from your rely, are you also using any form of EE Smart wireless, or have the sky Q wireless boosting turned on at the same time, if you look at the ssid from the EE Hub, do you see the name and also a EE WiFi at the same time?

Just had to do a quick check so if your sky Q is on and wireless connected, turn it off, do you also have any sky Q mini's in use if so same for them?

Why do you think that sky is slower, i have the FF500 with them and hit 500/70Mb/s no problems and virtually every time so no idea why you have that idea in your head, i even do 2.2Gb/s internal over the network and that's not even close as no wifi 7 devices at all.