topic Re: Could anyone help me find my billing account number please in Broadband & Landline

Could anyone help me find my billing account number please

Smithy3370 — Thu, 19 Feb 2026 12:11:53 GMT

Hi could anyone tell me where to find my billing account number as I'm trying to link my products tyia

Re: Could anyone help me find my billing account number please

Alex_H — Thu, 19 Feb 2026 14:48:44 GMT

Hi @Smithy3370,

Welcome to the EE Community

If it is a broadband account you are looking to link up then the account number should be included in your initial welcome e-mail. If it is a mobile plan you should be able to link it via the mobile number.

If you are unsure you can give one of our guides a call who can help link the account up for you.

Alex

Re: Could anyone help me find my billing account number please

XRaySpeX — Thu, 19 Feb 2026 16:42:34 GMT

@Smithy3370 : Linking what product?

Re: Could anyone help me find my billing account number please

Smithy3370 — Thu, 19 Feb 2026 20:56:47 GMT

I have ee mobile and ordered broadband but it keeps asking for billing account number which i can't find on any email

Re: Could anyone help me find my billing account number please

XRaySpeX — Thu, 19 Feb 2026 21:17:50 GMT

Sorry, originally you said were trying to link something but now you say you are trying to order BB. You can't link your BB until your order is complete at which time you will be told your a/c no. in your Welcome to BB email.

Re: Could anyone help me find my billing account number please

Smithy3370 — Fri, 20 Feb 2026 06:47:01 GMT

Sorry for confusion but I have ee mobile I have ordered ee broadband and I'm now trying to link them together but I cant find my billing account number I thought it would just be my account number but it isn't

Re: Could anyone help me find my billing account number please

XRaySpeX — Fri, 20 Feb 2026 08:54:11 GMT

As I said it'll be in your welcome email (Subject: Your order's now complete). It'll be 'GB' followed by 8 digits.

Re: Could anyone help me find my billing account number please

Smithy3370 — Fri, 20 Feb 2026 12:47:34 GMT

TyXRaySpeX for your help

Re: Could anyone help me find my billing account number please

XRaySpeX — Fri, 20 Feb 2026 13:28:34 GMT

@Smithy3370 : Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: Could anyone help me find my billing account number please

Smithy3370 — Fri, 20 Feb 2026 16:20:37 GMT

Yes ty