Negative experience

428 — Fri, 20 Feb 2026 12:41:03 GMT

You have my sympathy. EE have got to be the most dishonest and penny pinching company who don't give a damp for the well being of their customers.

Was given the following lies at point of purchase - that I could get all the streaming services - lie, not compatible with Dysney+ - that i would not need enhancers/extenders although id needed them with previous providers cause I have very thick stone walls- Lie 2 engineers confirmed that I needed 2 enhancers. They initially refused to supply 2nd one so I had no tv and no broadband in any but one room- but EE kept taking the money. Then agreed to supply 2nd enhancers at no charge - this was 5 weeks later - then charged me !

IDuring this time I was without all services including community alarm till I made other arrangements at my own cost.

DONT MOVE TO EE. THEY ARE DISHONEST AND WILL TELLYOU ANYTHING TO GET YOUR MONEY. BIGGEST MISTAKE I COULD HAVE MADE MOVING TO THEM AND WILL MOVE ON AS SOON AS IM OUT OF CONTRACT

[Mod edit: Title added]

Re: Negative experience

Katie_B — Fri, 20 Feb 2026 09:54:07 GMT

Hi @428.

Thanks for coming here.

I am sorry to hear about your experience when moving to EE.

I understand you may wish to complain.

To do this I would recommend completing this online form and a member of our complaints team will be in touch to discuss this further.

Katie

topic Negative experience in Broadband & Landline

Negative experience

Re: Negative experience