topic Re: Some Google devices will not work with my new EE broadband in Broadband & Landline

Some Google devices will not work with my new EE broadband

AdePH — Mon, 13 Jan 2025 14:11:44 GMT

I just transferred from Virgin Media to EE. Generally big improvement in the broadband however having quite a few problems connecting some google devices. (my google speaker connected no problem but the Nest Hub Max, doorbell and camera won't)

I have tried most of the feedback that I have seen online:

Rebooted everything, deleted off the App the devices, factory reset the Hub Max, switched off 5 & 6HZ, used main and compatability network.

My phone connects to the device, it is only at the last stage when I try to connect the network, it fails.... Confusing bit as I said the google nest audio speaker did link fine.....

Any help welcome!

Re: Some Google devices will not work with my new EE broadband

Mustrum — Mon, 13 Jan 2025 14:18:23 GMT

@AdePH you say you have tried most of the advice, but which router do you have? And which Broadband package?

The newer WiFi6 and 7 routers have features that older devices can struggle with.

However logging into the router and going to the advanced WiFi settings you can change the compatibility settings, and also the WiFi security from WPA3 to 2, and lastly switch off the 5Ghz channels temporarily to see if that helps. Using WPS where you can also helps.

Re: Some Google devices will not work with my new EE broadband

AdePH — Mon, 13 Jan 2025 14:36:30 GMT

Thanks for the reply and yes forgot that important information! Using the new Smart Hub Pro with WIFI 7. I used the EE-xxxx Comp connection as well and switched of the 5GHz channel but didn't work. Will try again with switching WPA3 to 2.

Thanks

Re: Some Google devices will not work with my new EE broadband

AdePH — Wed, 15 Jan 2025 10:14:46 GMT

Tried above and still no solution, any ideas?

Re: Some Google devices will not work with my new EE broadband

Mustrum — Wed, 15 Jan 2025 10:41:14 GMT

@AdePH describe the steps you have tried so we can eliminate them. Your previous answer does not really help.

Re: Some Google devices will not work with my new EE broadband

AdePH — Wed, 15 Jan 2025 10:59:37 GMT

I just transferred from Virgin Media to EE Smart Hub Pro. Generally big improvement in the broadband however having quite a few problems connecting some google devices. (my google speaker connected no problem but the Nest Hub Max, doorbell and camera won't)

I have tried:

Restart your devices: Reboot your Nest Hub Max and your router. You can also try restarting your modem.
Check your network: Make sure your router is powered on and connected to the internet. You can also try moving your Nest Hub Max closer to your router., within 1 meter.
Check your password: Make sure you're using the correct Wi-Fi password. You can also try forgetting and re-joining the network.
Check your device: Make sure your Nest Hub Max is powered on and plugged into a wall socket. You can also try resetting your Nest Hub Max's network settings.
Check your app: Make sure you're using the latest version of the Google Home app.
Check your router: If you have a dual band router, you can try setting up your Nest Hub Max on both the 2.4 GHz and 5 GHz bands. You can also try temporarily disabling the 5 GHz band. Done
Factory reset: You can try resetting your Nest Hub Max to factory settings: done
I have tried to use the main and compatible networks, as I cannot change the main from WPA3, compatible covers WPA & 2 but still does not work.

As mentioned before I can connect my phone via the Home App to the device, it is only at the final stage of connecting the home network where it is unable to connect.

Re: Some Google devices will not work with my new EE broadband

AdePH — Wed, 15 Jan 2025 11:00:48 GMT

Also WPS or LAN connection not available for Google Nest Hub max.

Re: Some Google devices will not work with my new EE broadband

JimM11 — Wed, 15 Jan 2025 12:14:33 GMT

@AdePH When you disable the 5ghz, are you doing so with both main and the comp networks, on the 2.4ghz band it has been posted to also move of the smart wireless and set a fixed channel this similar disable the 2.4ghz on the main output, just some more idea's. Make sure you hit save to apply, and you may have to restart the router for this all to take effect.

Re: Some Google devices will not work with my new EE broadband

AdePH — Fri, 17 Jan 2025 17:32:22 GMT

Thanks for the advise and yes disabled on both networks and tried a fixed channel. Is it worth to try 1, 6 & 11 any effect?

Re: Some Google devices will not work with my new EE broadband

JimM11 — Fri, 17 Jan 2025 17:58:59 GMT

@AdePH Those are the three 2.4Ghz channels to try, Compatible network ssid and password, WPA2-Personal for the wi-fi, that should be it, not sure if there is a wireless mode if there is try wi-fi 5 compatible also.

Re: Some Google devices will not work with my new EE broadband

lawlorpd — Sat, 18 Jan 2025 15:02:26 GMT

I have had the same issue - I could get my google camera and thermostat to work via the app but could not cast to chromecast or google speakers. My issue turned out to be rather more simple after my son arrived to help me out. I hadn't paused my vpn! Anyway it was a nice to see him and his mum was delighted!

Re: Some Google devices will not work with my new EE broadband

JimM11 — Sat, 18 Jan 2025 15:22:14 GMT

@lawlorpd And there endeth the lesson, mum's are always happy to see the son's apple of there eye, dad's not so much as it's normally dad would you mind doing me this huge favour etc etc mummies boy's and daddies girl's...

Re: Some Google devices will not work with my new EE broadband

skdp — Mon, 10 Nov 2025 12:30:54 GMT

Not sure if this helps anyone but I have a EE Home hub pro which was just installed by myself and I found that I had problems connecting all of my nest thermostats. I previously had the BT smart hub 2 . Using this thread I was able to fix the issue and what I did was the following:

logged into the EE router hub via a laptop and NOT the app on my iPhone as it doesn’t have all the configuration settings. You need to use the administrator login via a browser on the IP address 192.168.1.254 … ignore any warnings that say this is an insecure website and continue. It will bring up the EE hub manager. I would assume that if you do not see the EE hub manager and the EE logo and colours that you should stop and doublecheck the website address.

once logged in. I went to the Wireless settings and then under the configuration tab clicked on compatible Wi-Fi which I enabled and set to the exact network name and password which was used on my previous BT router. I ensured that on the secondary compatible network only the 2.5 GHz band was enabled and the 5 GHz band was disabled/ turned off. Note that under the main network settings I kept the new EE network name and password and kept the 2.5 GHz and 5 GHz and enabled on that network.
the compatible WiFi changes then resulted in a secondary network which the Nest thermostats were able to connect to without any issues after pressing the button in the middle of the thermostat. Not sure if it makes a difference but I have all wired thermostats, however I think that should not be relevant.

Re: Some Google devices will not work with my new EE broadband

JimM11 — Mon, 10 Nov 2025 12:39:33 GMT

@skdp If you get a chance to check just in case been an EE change but would not think so, 2.4Ghz is the mentioned on there screens etc!

Re: Some Google devices will not work with my new EE broadband

skdp — Mon, 10 Nov 2025 18:36:53 GMT

Apologies, I don’t know what you’re asking me to do. Can you clarify ? Thx

Re: Some Google devices will not work with my new EE broadband

JimM11 — Mon, 10 Nov 2025 18:45:04 GMT

@skdp The compatible Network does not operate on anything but 2.4Ghz band for wireless N (wifi 4), everything else is fine per your post! The EE Pro router should have enough omph under it's hood to work well, the plus does not! Does not matter that you have turned of the 5Ghz or not using that frequency in operation!

Re: Some Google devices will not work with my new EE broadband

BlitzUK — Thu, 19 Feb 2026 12:14:24 GMT

I've been struggling with my Pixel 8 and my new EE broadband. The broadband has great speeds, works for literally every device except my Pixel 8.

I've gone through EE and Google Support to no avail. Even to the point of Google sending me a replacement Pixel 8. Still wasn't able to connect my Pixel 8 to the wifi.

I've trawled through the forums, but somehow missed this as a solution. So far, my pixel is maintaining a connection to the wifi!!!

TLDR: Pixel 8 not connecting to EE wifi. Set up the compatible wifi and now it connects perfectly!!!

Re: Some Google devices will not work with my new EE broadband

JimM11 — Thu, 19 Feb 2026 12:16:56 GMT

@BlitzUK Have you looked at the EE Link?

Google Pixel 8 WiFi issues? - The EE Community