https://community.ee.co.uk/t5/Broadband-Landline/returned-the-equipment-within-14-days-and-received-email-to/m-p/1602307#M133985 Tue, 17 Feb 2026 15:55:44 GMT jontee1937 2026-02-17T15:55:44Z https://community.ee.co.uk/t5/Broadband-Landline/returned-the-equipment-within-14-days-and-received-email-to/m-p/1602307#M133985 Tue, 17 Feb 2026 15:55:44 GMT https://community.ee.co.uk/t5/Broadband-Landline/returned-the-equipment-within-14-days-and-received-email-to/m-p/1602307#M133985 jontee1937 2026-02-17T15:55:44Z https://community.ee.co.uk/t5/Broadband-Landline/returned-the-equipment-within-14-days-and-received-email-to/m-p/1602313#M133989 <P>Not totally clear what you're asking but if you did cancel within the 14 days you're still liable to pay for time the services are active &amp; if charged in advance are maybe due a final bill with a refund</P> Tue, 17 Feb 2026 16:45:38 GMT https://community.ee.co.uk/t5/Broadband-Landline/returned-the-equipment-within-14-days-and-received-email-to/m-p/1602313#M133989 garybs29 2026-02-17T16:45:38Z https://community.ee.co.uk/t5/Broadband-Landline/returned-the-equipment-within-14-days-and-received-email-to/m-p/1602335#M134005 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4940321">@jontee1937</a>&nbsp; you pay pro rata so the service went live before you returned anything so the bill is generated for you to pay in advance. You then cancel within the cooling off period but the bill is already generated. You pay it and get refunded or you call customer support and request the payment to be cancelled as you used the 14 day cooling off period. &nbsp;&nbsp;</P> Tue, 17 Feb 2026 18:33:48 GMT https://community.ee.co.uk/t5/Broadband-Landline/returned-the-equipment-within-14-days-and-received-email-to/m-p/1602335#M134005 Chris_B 2026-02-17T18:33:48Z