topic Re: 1.6gb very slow today in Broadband & Landline

1.6gb very slow today

Pezz82 — Sat, 14 Feb 2026 20:08:12 GMT

Had Great reliable service over the last year but today the download speed has dropped from 1.6Gbps to 50Mbps, when I called they said it was a know issue with "the package" whatever that means, not a local issue. Anyone else have the same?

Re: 1.6gb very slow today

ChrisD82 — Sat, 14 Feb 2026 20:45:44 GMT

Yes very slow here GL3 area, around 50 Mbps.

Re: 1.6gb very slow today

Cor3ys — Sat, 14 Feb 2026 21:12:18 GMT

Yeh mine went at 9:30am this morning, have rang them 3 times today and was told they can not pass me through to anyone and ring back Monday really poor...

SS14 area on 1.6Gbps service, down to 50mb download but still have 116 up with latency like i saw on my Virgin connection

Re: 1.6gb very slow today

Pezz82 — Sat, 14 Feb 2026 21:15:28 GMT

Glad it's not just me,

Re: 1.6gb very slow today

spacedyemeerkat — Sat, 14 Feb 2026 22:14:08 GMT

Happening here, too. **bleep**.

I haven't forgotten the issues last year when we kept getting website dropouts. Not even an apology from them over that (https://community.ee.co.uk/t5/Broadband-Landline/1-6Gbit-connection-new-smart-hub-white-small-box-sporadic-issues/td-p/1551683/)

Re: 1.6gb very slow today

JimM11 — Sat, 14 Feb 2026 22:44:57 GMT

@Cor3ys Mon to Fri for the small team who deal with the 1.6Gb/s product!

Re: 1.6gb very slow today

chrisowens — Sat, 14 Feb 2026 23:33:30 GMT

I'm experiencing exactly the same in BL5 (Bolton).

Same 50MBps down. Same 100MBps up. Same excuse when I rang support (ring back Monday at 9am).

Re: 1.6gb very slow today

spacedyemeerkat — Sun, 15 Feb 2026 08:24:30 GMT

I acknowledge this is a first world problem. Now that's out of the way, I find it astonishing that EE can kick the can down the road to tomorrow morning for what's supposed to be their premium product. Then again, their behaviour over the disconnects last year was also astonishing.

Edit: also, a moment of self-reflection, if I may. How did I tolerate 75 Mbps all those years? Good opportunity for a bit of recalibration, and for a celebration of the speed I usually get. Can't believe how long it's taking to re-download Stellaris 😁

Edit 2: I'm in LE67.

Re: 1.6gb very slow today

Cstarks — Sun, 15 Feb 2026 08:28:28 GMT

I've completely lost service since 12PM yesterday on the same package, just dropped out. ONT all fine.

Difference is I'm based in the south CT11, would love 50mbps right now!

EE support advised it was part of the same issue and wait till Monday like everyone else... It took ages to get through and even they said the call volume they were receiving was high.

Re: 1.6gb very slow today

JimM11 — Sun, 15 Feb 2026 10:45:13 GMT

@Cstarks So are you also a 1.6Gb/s package user, just in case that is NOT the issue with your connection?

If you need help with your broadband, text HELP to 66033

Re: 1.6gb very slow today

Cstarks — Sun, 15 Feb 2026 10:47:53 GMT

I am on the 1.6 package with no connectivity. Started a new thread here https://community.ee.co.uk/t5/Broadband-Landline/1-6-package-down-since-yesterday/td-p/1601691

I have called through twice, having to wait around a hour each time and told there is an ongoing issue and will be resolved on Monday. Though they wasn't really sure what the issue is.

Re: 1.6gb very slow today

fromyoutome — Sun, 15 Feb 2026 11:09:30 GMT

Having the same issue.

07:25 on Saturday connection drops, then all speeds are showing 75Mbps down (which by my calculation is just under 80Mbps with PPPoE overhead).

Normally, I get full speed.

Re: 1.6gb very slow today

Cstarks — Sun, 15 Feb 2026 11:16:31 GMT

Other customers are reporting issues with the 1.6gbs service - can an EE representative escalate this up and find out what is happening please? Already had Leanne DM me but no response - been a couple of hours.

Re: 1.6gb very slow today

spacedyemeerkat — Sun, 15 Feb 2026 11:18:48 GMT

I had the same DM. I think Leanne is only forwarding our issues on rather than anything else.

Re: 1.6gb very slow today

Cstarks — Sun, 15 Feb 2026 11:20:12 GMT

@Leanne_T can you provide an update please.

Re: 1.6gb very slow today

sashome — Sun, 15 Feb 2026 11:32:05 GMT

I’m in the NR8 area and on the 1.6 package since last night only get 75 mbps download but the upload is 112 mbps

Glad I’m not the only one… It is poor that no one is available on Sunday especially as it seems a major outage maybe they need to get people in the office to sort the problem out as they only work monday to friday. It would be different if I didn’t want to pay my bill cause it’s a Tuesday 😂

Re: 1.6gb very slow today

JamesKing — Sun, 15 Feb 2026 12:54:40 GMT

Same issue here in the East Midlands.

It's likely someone has pushed a config change somewhere and it's gone bang and rolled a load of us back to a safe default to deal with it. Better than having no internet at all I guess, but still frustrating and doubt they'll do anything to make up for it with how previous incidents have been handled.

Hoping for it to just be fixed with no further input from us directly, I've already been on the phone twice and both times been asked to call back Tomorrow after being on hold for about 40 minutes. Not ideal.

Re: 1.6gb very slow today

sashome — Sun, 15 Feb 2026 12:59:29 GMT

I have spoken to them about the issue.. Been told Openreach are working on the problem and hopefully will be back online later on tonight or sometime tomorrow that was from one of their IT techs.

Re: 1.6gb very slow today

Cstarks — Sun, 15 Feb 2026 13:03:53 GMT

@Debbie_G can you advise if the above update is correct please? We need regular updates here.

Re: 1.6gb very slow today

AyRon95 — Sun, 15 Feb 2026 13:09:12 GMT

Same here today, around 50-70mbps - West Midlands