topic Re: EE Hotspot login in Broadband & Landline

EE Hotspot login

AlanRob — Mon, 16 Feb 2026 11:23:52 GMT

Our household all make use of the free access to EE hotspots that ou homebroadband account gives us when they're out and about. However, since last Friday, once the username and pasword has been accepted, instead of going to the "you're connected" screen and letting us use the hotspots, it thows up an OTP needed screen.

The problem is, the OTP only goes to one phone number (the bill payer) meaning the rest of our household are currently unable to use hotspots when they're out and about anymore unless he happens to be with them at the time.

Why has this suddenly started happening and how do we turn it off/get rid of it?

I also noticed at the same time Apple devices (iPhone and iPad) can no longer log into the hotspots either, it proceeds as above but instead of throwing up an OTP screen they just stop and wont proceed.

Seems like something's been broken by EE.

Re: EE Hotspot login

JimM11 — Mon, 16 Feb 2026 11:50:51 GMT

@AlanRob You are not the first to report this new feature!

Re: EE Hotspot login

JimM11 — Mon, 16 Feb 2026 13:29:10 GMT

@AlanRob This may be helpful also!

Using WiFi Coverage Boost | Mobile Help | EE

Re: EE Hotspot login

XRaySpeX — Mon, 16 Feb 2026 14:58:09 GMT

WiFi Coverage Boost is not the entire public EE WiFi network but a subset of it.

Re: EE Hotspot login

Peter_W — Mon, 16 Feb 2026 16:13:27 GMT

Thanks for taking the time to highlight this, @AlanRob.

I can absolutely get this double checked for you.

Do you know if you require two factor authentication for logging in to your account otherwise, or is it just for the hotspots?

Peter

Re: EE Hotspot login

AlanRob — Wed, 18 Feb 2026 19:13:12 GMT

Thank you @Peter_W It's appeared for everything, account login authentication (which I can understand having it on) and on hotspots (which is where the problem is). I can confirm I haven't opted in to 2FA, it just appeared uninvited.

Have you managed to make any progress?

Re: EE Hotspot login

bobpullen — Wed, 18 Feb 2026 20:32:23 GMT

I see there's another thread about the same thing here.

Possibly related, I've noticed over recent days that after using passkey authentication to log into the forums, it's then triggering an SMS and expecting me to enter that too! Definitely didn't used to do this and it's somewhat anomalous when I've already authenticated using biometrics! 🙄

Re: EE Hotspot login

XRaySpeX — Wed, 18 Feb 2026 20:45:26 GMT

I've noticed this need for an OTP too in the last week. I've never asked for it. It's messing me up with my PAYG a/c. I want to link a no. I have in my mobile router but it insists on sending the OTP to a no. I don't use.

Re: EE Hotspot login

Katie_B — Thu, 19 Feb 2026 13:24:58 GMT

Hi @AlanRob.

I have flagged this with the team now.

When you have a moment please check your community inbox.

Katie

Re: EE Hotspot login

XRaySpeX — Thu, 19 Feb 2026 16:10:24 GMT

@Katie_B : Please remove this OTP from my a/c too. What has gone swimmingly in the past has now thrown all my browsers & devices off besides having to keep running for my mobile which I don't have glued to my ear !

Re: EE Hotspot login

JimM11 — Thu, 19 Feb 2026 16:22:29 GMT

@XRaySpeX May be worth a quick look at your side as a JIC unless you already did so, also issues at times now bringing up the EE help were authentication is failing, real pain that one!

EE Account Authentication and 2FA | Profile Help | EE

Re: EE Hotspot login

XRaySpeX — Thu, 19 Feb 2026 16:29:35 GMT

@JimM11 : What's a JIC other than a hose fitting, the UK Intel Committee or a Japanese Corp?

Are these newly appearing OTPs part of EE's 2FA? If so, I have 2FA disabled & yet these OTPs have just started appearing.

Re: EE Hotspot login

Katie_B — Thu, 19 Feb 2026 16:29:06 GMT

Hi @XRaySpeX.

Are you just seeing this when logging in to the community?

Katie

Re: EE Hotspot login

XRaySpeX — Thu, 19 Feb 2026 16:33:02 GMT

Yes, @Katie_B , but never before last week. These OTPs filling my head & mobile in. I don't want them! My EE 2FA is disabled.

Re: EE Hotspot login

JimM11 — Thu, 19 Feb 2026 16:37:44 GMT

@XRaySpeX Just In Case... Sorry for the abbreviation.

Re: EE Hotspot login

XRaySpeX — Thu, 19 Feb 2026 16:40:57 GMT

@JimM11 : What am I looking for on my side?