topic Re: Keeps Flashing orange in Broadband & Landline

Keeps Flashing orange

realVSgame — Sat, 14 Feb 2026 23:23:11 GMT

Anyone else having the Wi-Fi pro 7 hub just flash orange I have had it since 7pm and tried everything reset, unplugged, checked cables everything and still not connecting. And apparently from what I can see there is nothing wrong with the network in my area

Re: Keeps Flashing orange

XRaySpeX — Sat, 14 Feb 2026 23:36:58 GMT

Either a cable is loose or BB is down.

If it is a neighbourhood issue, you could consult Check service in your area to see if any faults are being attended to in your local area. You may also Report a Problem there.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

Re: Keeps Flashing orange

JimM11 — Sun, 15 Feb 2026 00:22:00 GMT

@realVSgame Your not on the 1.6Gb/s package also at the same time with that Pro Router?

Re: Keeps Flashing orange

Cstarks — Sun, 15 Feb 2026 08:53:43 GMT

I've also got no service on the 1.6 package since around 12pm yesterday, it just dropped. Tried another router same issue. ONT all fine. Defo something going on, based In CT11

Re: Keeps Flashing orange

Cstarks — Sun, 15 Feb 2026 11:17:01 GMT

Other customers are reporting issues with the 1.6gbs service - can an EE representative escalate this up and find out what is happening please? Already had Leanne DM me but no response - been a couple of hours.

Re: Keeps Flashing orange

Gpr257806 — Sun, 15 Feb 2026 15:16:04 GMT

It’s an absolute joke, I am paying £60 a month and no service since yesterday, I rang at 8am and was told to wait until tomorrow, surely we can claim against the company?

Re: Keeps Flashing orange

XRaySpeX — Sun, 15 Feb 2026 15:54:19 GMT

@Cstarks : This user discussion group is not the platform for escalating faults in EE systems for EE to fix, You still need to report it to CS individually & they will escalate up the chain.

Re: Keeps Flashing orange

Cstarks — Sun, 15 Feb 2026 15:56:22 GMT

That's already been done, nothing has happened - so like many customers we are expressing our frustration here!

Two folks been in my DM and cannot help.

No escalation. Is happening!!!! Got any other great ideas?

Re: Keeps Flashing orange

Gpr257806 — Sun, 15 Feb 2026 15:59:45 GMT

There’s no point at all have moderators or people who think they know monitoring these threads. It’s obviously a problem which unfortunately is down but we should be due compensation for this happening especially when it’s uk wide, it’s as simple as that

Re: Keeps Flashing orange

Lolly52anne — Wed, 16 Sep 2026 08:05:42 GMT

I have had the same problem since yesterday evening. Tried everything. Nothing works!

Re: Keeps Flashing orange

Lolly52anne — Wed, 16 Sep 2026 08:07:03 GMT

Switch providers!!!

Re: Keeps Flashing orange

JimM11 — Wed, 16 Sep 2026 08:49:00 GMT

@Lolly52anne Was an old post were EE swapped over the 1.6Gb/s service to try and mainstream it with all the others, did not go well and took few weeks to sort it all out EE wise. Long gone now that fault condition.

You can do a text to EE from a mobile registered to your account, it is HELP to 66033, will have EE check your connection out and a call back if/when an issue is found.

Edit:- Also linked the about lights since you selected that post with the Pro hub.

EE Smart Hub 7 Pro lights | Broadband Help

Re: Keeps Flashing orange

Lolly52anne — Wed, 16 Sep 2026 08:47:15 GMT

Thanks. I will try that!

Re: Keeps Flashing orange

JimM11 — Wed, 16 Sep 2026 08:54:25 GMT

@Lolly52anne Earlier also @XRaySpeX linked the check service just incase there is an area wide fault, so worth doing as EE may already be aware off the connection issue. ONT may also show if the Fibre is down, normal is Power and Pon solid Green, Lan flashing with the EE Hub sending data back/forth, anything RED or LOS on you are down hard.