https://community.ee.co.uk/t5/Broadband-Landline/Compensation/m-p/1601341#M133693 <HR /><P>they cut us off on the 12th January, it’s been nearly a month since we have had no internet connection. They keep telling us we will receive compensation. I got a call they then changed their mind and then decided to say they wasn’t gonna call me back till the 16th February, keep getting told different things and keep dragging it on now changed the date again till the end of February I will take this further if this doesn’t get sorted out.&nbsp;</P> Fri, 13 Feb 2026 14:10:14 GMT Joxnnex 2026-02-13T14:10:14Z https://community.ee.co.uk/t5/Broadband-Landline/Compensation/m-p/1601340#M133691 <P>they cut us off on the 12th January, it’s been nearly a month since we have had no internet connection. They keep telling us we will receive compensation. I got a call they then changed their mind and then decided to say they wasn’t gonna call me back till the 16th February, keep getting told different things and keep dragging it on now changed the date again till the end of February I will take this further if this doesn’t get sorted out.&nbsp;</P> Fri, 13 Feb 2026 14:09:32 GMT https://community.ee.co.uk/t5/Broadband-Landline/Compensation/m-p/1601340#M133691 Joxnnex 2026-02-13T14:09:32Z https://community.ee.co.uk/t5/Broadband-Landline/Compensation/m-p/1601341#M133693 <HR /><P>they cut us off on the 12th January, it’s been nearly a month since we have had no internet connection. They keep telling us we will receive compensation. I got a call they then changed their mind and then decided to say they wasn’t gonna call me back till the 16th February, keep getting told different things and keep dragging it on now changed the date again till the end of February I will take this further if this doesn’t get sorted out.&nbsp;</P> Fri, 13 Feb 2026 14:10:14 GMT https://community.ee.co.uk/t5/Broadband-Landline/Compensation/m-p/1601341#M133693 Joxnnex 2026-02-13T14:10:14Z https://community.ee.co.uk/t5/Broadband-Landline/Compensation/m-p/1601343#M133694 <P>Why were you cut off or is it that your BB just went down?</P><P><SPAN>You can&nbsp;make a formal complaint to EE &amp; if you don't get&nbsp;satisfaction after 8 weeks or come to a deadlock you can take it to EE's ADR provider. See&nbsp;</SPAN><A href="https://ee.co.uk/content/dam/ee-help/help-pdfs/complaints-code-of-practice-april-2018.pdf" target="_blank" rel="noopener noreferrer">Complaints code of practice</A><SPAN>&nbsp;and here is the&nbsp;<A class="" href="https://ee.co.uk/contact-ee/complaint/form" target="_blank" rel="noopener noreferrer">Complaints Form</A>&nbsp;</SPAN><SPAN>.</SPAN></P> Fri, 13 Feb 2026 14:27:48 GMT https://community.ee.co.uk/t5/Broadband-Landline/Compensation/m-p/1601343#M133694 XRaySpeX 2026-02-13T14:27:48Z