topic Re: EE Hub return in Broadband & Landline

EE Hub return

Wales220225 — Wed, 11 Feb 2026 14:41:41 GMT

do I need to return plugs and cables with the router? It won’t all fit in a Jiffy bag

thanks

sean

XRaySpeX — Wed, 11 Feb 2026 15:20:42 GMT

@Wales220225 : Did not EE not send you a pre-paid & addressed return bag? It should fit all.

Wales220225 — Wed, 11 Feb 2026 16:17:37 GMT

No I did not receive a Jiffy bag the email says return the router in one so my question is do I also send back the plugs and cables?

JimM11 — Wed, 11 Feb 2026 17:02:34 GMT

@Wales220225 Yes everything is best to be sent back, pity you did not keep the original box it all came in!

XRaySpeX — Wed, 11 Feb 2026 17:23:49 GMT

If you have not received a return bag you may call 0330 123 1105 for 1.

When posting it, keep the proof of postage as evidence in case EE deny receiving it & make a note of its serial no.