topic Re: Unable to access EE Hub Manager - Error code CHOP3-800 in Broadband & Landline

Unable to access EE Hub Manager - Error code CHOP3-800

survesunil — Sat, 23 Mar 2024 22:29:15 GMT

When I try to access EE Hub Manager using address 192.168.1.254, I keep getting error message that something went wrong, with error code CHOP3-800. See the screenshot. Any advice please?

Re: Unable to access EE Hub Manager - Error code CHOP3-800

XRaySpeX — Sat, 23 Mar 2024 23:18:49 GMT

Just click the "OK" & it should be OK. Does it often on mine.

Re: Unable to access EE Hub Manager - Error code CHOP3-800

Derang — Sun, 24 Mar 2024 14:05:40 GMT

@survesunil @Reboot the hub, I had the same issue and a reboot resolved for me.

Worth a try.

Re: Unable to access EE Hub Manager - Error code CHOP3-800

XRaySpeX — Sun, 24 Mar 2024 15:22:32 GMT

Still tends to do it after a reboot, but it doesn't matter. It's a false positive! Probably due to router's GUI being exceptionally slow.

Re: Unable to access EE Hub Manager - Error code CHOP3-800

survesunil — Sun, 24 Mar 2024 15:43:04 GMT

Yes, my experience is the same. A reboot helps for a while but it happens again randomly. I hope it can be ignored. Never happened with my previous BT smart hub.

Re: Unable to access EE Hub Manager - Error code CHOP3-800

monitorcurve — Mon, 25 Mar 2024 02:51:34 GMT

Yep totally normal, the router just sucks and EE don't seem to have any plans to fix the UI issues on the router and the memory leaks.

Re: Unable to access EE Hub Manager - Error code CHOP3-800

XRaySpeX — Wed, 03 Apr 2024 10:39:11 GMT

My SH+'s firmware has been languishing for ages at:

App version: 1.9.0

Firmware version:

App version: 1.13.1

Firmware version:

Re: Unable to access EE Hub Manager - Error code CHOP3-800

tmarsh12345 — Tue, 15 Oct 2024 12:00:03 GMT

Recently had to switch to EE's router (had to renew contract from BT) and getting the CHOP3-800 error. However, clicking ok doesn't fix it, can't access the router at all, sticks at loading logo..

Re: Unable to access EE Hub Manager - Error code CHOP3-800

Peter_W — Tue, 15 Oct 2024 16:48:31 GMT

Hi @tmarsh12345, welcome to the EE Community!

If you're unable to fix the issue after selecting OK on the error message, I'd definitely recommend trying a reset on your router using the pinhole button on the back.

When you press and hold this the light on the front should go green, then it'll reboot and switch back to Aqua.

Peter

Re: Unable to access EE Hub Manager - Error code CHOP3-800

tmarsh12345 — Tue, 15 Oct 2024 17:24:27 GMT

Thanks. Will this affect passwords?

Re: Unable to access EE Hub Manager - Error code CHOP3-800

Peter_W — Tue, 15 Oct 2024 17:29:08 GMT

@tmarsh12345 This will revert the connection key and admin password to the one on the slide-out card that came with your Hub.

Peter

Re: Unable to access EE Hub Manager - Error code CHOP3-800

tmarsh12345 — Wed, 16 Oct 2024 11:14:05 GMT

Thanks, reset has fixed it.

Re: Unable to access EE Hub Manager - Error code CHOP3-800

Peter_W — Wed, 16 Oct 2024 11:34:28 GMT

Thanks for coming back to let us know @tmarsh12345, I'm really glad to hear that this has managed to get things sorted out too.

If you have any further trouble please feel free to let us know, or it could also be worth getting this flagged with our technical team too.

You take care,

Peter

Re: Unable to access EE Hub Manager - Error code CHOP3-800

SimonJMBrown — Wed, 14 May 2025 10:55:38 GMT

Recently EE switched me to this router (BT customer) and now I get this message and unable to go to the admin page. Stuck on logo.

They really need to fix this. I update router wifi name, add port forwarding etc. I do not want to have to re-configure this each time by resetting the router!

The older BT router worked fine and didn't need this. The upgraded EE router, on face value, seems to offer very little over that.

Re: Unable to access EE Hub Manager - Error code CHOP3-800

JimM11 — Wed, 14 May 2025 11:16:30 GMT

@SimonJMBrown Use the web manager and have a look at the FW version, if new and the router has not updated FW yet then chop errors are is, http://192.168.1.254 to get to the router.

Re: Unable to access EE Hub Manager - Error code CHOP3-800

SimonJMBrown — Wed, 14 May 2025 11:49:31 GMT

Hi Jim

Thought it obvious from my post that I can't get to admin page. I do say that.

I have used admin page previously too configure WiFi to own preference and added port forwarding and a no-ip account.

This error stops me at the ee logo and never gets as far as admin now.

Will do a power off when need to get to admin again but I do not want to be factory resetting to get admin up.

EE should fix this, sounds like a memory leak.

P.s. I think firmware is up to date as vaguely remember seeing it a while back

Re: Unable to access EE Hub Manager - Error code CHOP3-800

JimM11 — Wed, 14 May 2025 12:05:28 GMT

@SimonJMBrown Ok, got it....

Re: Unable to access EE Hub Manager - Error code CHOP3-800

XRaySpeX — Wed, 14 May 2025 12:13:08 GMT

@SimonJMBrown : Usually the Error code CHOP3-800 just goes away on a retry.

Re: Unable to access EE Hub Manager - Error code CHOP3-800

SimonJMBrown — Wed, 14 May 2025 13:01:33 GMT

Sorry, came across a little crass.. The pitfalls of faceless forums.

I do have a slight pet hate of posts not being read, years of IT support I guess 🙂

Re: Unable to access EE Hub Manager - Error code CHOP3-800

SimonJMBrown — Wed, 14 May 2025 13:04:39 GMT

Nope, retries don't work. Did all the basics.

I think from what I have read on this, its a flaw with the routers/firmware that EE should get their supplier to resolve.

Looks like been issue for many for long time and in this modern "smart" world, "Turn if off and on again" really is not an acceptable answer.

Slightly frustrating this appears after I have returned the older BT router, which worked absolutely fine and was happily running my "EE" connection before the new router arrived.