topic Re: Captcha in Broadband & Landline

Captcha

Jaykay2026 — Sun, 08 Feb 2026 19:13:59 GMT

Hi guys, a little help please 🙏

Past day or 2 I've noticed when using Google search I'm asked to verify I'm not a robot via captcha. Not sure why it happens, it doesn't even happen all the time but it is becoming more regular.

Any ideas on how I can fix this?

Re: Captcha

XRaySpeX — Sun, 08 Feb 2026 19:25:36 GMT

It's decided & put out by Google. Nowt you can do about it.

Re: Captcha

Jaykay2026 — Sun, 08 Feb 2026 19:49:14 GMT

It actually specifies its from my network provider. So here I am

Re: Captcha

XRaySpeX — Sun, 08 Feb 2026 19:52:16 GMT

Show us an image of the page asking for that.

Re: Captcha

Jaykay2026 — Sun, 08 Feb 2026 19:56:28 GMT

I would if I had one. Says something about unusual traffic from network and asks me to tick the captcha box to prove I'm not a robot.

Re: Captcha

XRaySpeX — Sun, 08 Feb 2026 19:58:20 GMT

Can't you take a screenshot & post it?

Re: Captcha

Jaykay2026 — Sun, 08 Feb 2026 20:01:05 GMT

No because it hasnt shown up again yet. As I said in my original post, it doesnt happen all the time. I would have attached it to the post if I had it.

Re: Captcha

XRaySpeX — Sun, 08 Feb 2026 20:03:45 GMT

Well, when it next does!

I can't remember ever seeing a captcha from EE.

Re: Captcha

Jaykay2026 — Sun, 08 Feb 2026 20:12:11 GMT

Lucky you. I've gave info on what it says and where it's from, that's all I got. Any help or....?

Re: Captcha

edbostan — Sun, 08 Feb 2026 20:23:19 GMT

While using Google Chrome following a similar scenario after clicking to confirm I am not a robot I had numerous pop ups saying my pc was infected by a trojan and needed to be scanned for viruses. I removed Chrome from computer initiated a full computer scan and malware scan. Results came back negative. I now use Edge with no such warnings.

Re: Captcha

Jaykay2026 — Sun, 08 Feb 2026 20:47:21 GMT

Thats the thing its not on my computer, its on my phone. Ive never had it before and havent done anything different so have no idea where its come from.

Re: Captcha

Northerner — Sun, 08 Feb 2026 21:03:04 GMT

Hi @Jaykay2026

Are you using a VPN becase this normally happens with a VPN.

Thanks

Re: Captcha

Jaykay2026 — Sun, 08 Feb 2026 23:10:22 GMT

Ermmm.....no. I dont think so. Dont think I've ever had one. Im starting to think its since I updated the Google Chrome app. But I could be wrong. Just know its irritating 😒 😂

Re: Captcha

Chris_S — Mon, 09 Feb 2026 10:21:20 GMT

Hi @Jaykay2026

Thanks for getting in touch and telling us about this.

Do you notice the Captcha popping up when you use browsers other than Chrome?

Chris S

Re: Captcha

Jaykay2026 — Tue, 10 Feb 2026 18:42:56 GMT

I have no idea. I don't use any other browsers, i just use Chrome.

Re: Captcha

Ali_A — Wed, 11 Feb 2026 08:47:00 GMT

@Jaykay2026

Please try clearing your browser cookies/cache on your device. Or uninstall and reinstall it.

It may also be worth installing a different browser to test if there is a difference.

Ali

Re: Captcha

Jaykay2026 — Wed, 11 Feb 2026 11:31:34 GMT

I cant uninstall it. It's one of those apps thats already on my phone. Ive already considered that. Ive also cleared all history, cookies and caches. I do that on a regular basis.

Re: Captcha

Ali_A — Wed, 11 Feb 2026 12:25:56 GMT

@Jaykay2026

Rather than using the Google Search Chrome browser, are you able to download the actual Chrome browser and try a Google search through that?

Does this happen mostly when you are on WIFI or Mobile Data?

Ali

Re: Captcha

edbostan — Thu, 12 Feb 2026 10:08:26 GMT

Is there not a native browser on your phone? I have a Samsung and can use the Samsung browser instead of Google.

Re: Captcha

Jaykay2026 — Fri, 13 Feb 2026 09:30:34 GMT

Its already installed on my phone, there isnt another one for me to download. It's when I use WiFi. Ive not noticed it happening at all using mobile data.