topic Re: No connection in Broadband & Landline

No connection

Trixsta86 — Mon, 09 Feb 2026 21:22:42 GMT

Is there an issue with broadband in the South east London area?

I have no connection

Re: No connection

XRaySpeX — Mon, 09 Feb 2026 21:30:02 GMT

@Trixsta86 : What lights show on the router?

BB issues are rarely widespread but specific to your own line.

If it is a neighbourhood issue, you could consult Check service in your area to see if any faults are being attended to in your local area. You may also Report a Problem there.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

Re: No connection

Trixsta86 — Tue, 10 Feb 2026 17:05:14 GMT

They say there is a service outage in my area, but can't give any further information.

Re: No connection

Trixsta86 — Tue, 10 Feb 2026 17:06:49 GMT

And the check service in my area link does not load. I have been trying it on and off all day. The blue light just flashes.

Re: No connection

Chris_S — Wed, 11 Feb 2026 09:31:35 GMT

Hi @Trixsta86

Just checking our What the lights on your router mean web page, it states that a flashing blue light on your router means that you've pressed the WPS button.

The WPS button is for connecting devices to your router.

Chris S