topic Re: Status Checker Not Working in Broadband & Landline

Status Checker Not Working

RogM — Fri, 09 Jan 2026 09:12:42 GMT

Hi, I know this has been discussed before many times but I haven't found a solution that works yet. Whenever I try to use the Broadband Status Checker (not the coverage checker) it always returns "This service isn't working right now". This is the same in the Iphone App, from my Mac in Safari and Firefox, and from a Windows laptop in Edge and Chrome. This is the link I'm using:- https://ee.co.uk/help/service-status

Re: Status Checker Not Working

Peter_W — Fri, 09 Jan 2026 13:02:33 GMT

Welcome to the Community, @RogM!

Thanks for flagging this, is it mobile or broadband that you're looking to check the status of here?

Also when you log into your account over at myaccount.ee.co.uk, does it show all the correct details and work as it should do otherwise?

Peter

Re: Status Checker Not Working

AndyWev — Mon, 09 Feb 2026 20:13:49 GMT

Mine also not working on the EE app

Re: Status Checker Not Working

Leanne_T — Tue, 10 Feb 2026 08:46:53 GMT

Morning @AndyWev

Thanks for coming to the community.

If you log into your EE account online can you check your broadband connection?

Can you load all other details in the EE app, or do you get an error as soon as you log in?

Speak soon 🙂

Leanne.