topic No dial tone or connection in Broadband & Landline

No dial tone or connection

JulieAS — Mon, 09 Feb 2026 16:41:25 GMT

Use a landline handset, there is no dial tone and I cannot received or make outward calls. Cannot report via mobile as I do not have one. How can I get support for this issue, EE only give Help for mobile connections, cannot see any email address to make contact.

Re: No dial tone or connection

JimM11 — Mon, 09 Feb 2026 17:44:35 GMT

@JulieAS You should not have a Digital Line without another method off being able to contact Emergency services, so how did you get on that system! Find someone with a mobile or a landline phone, look at the link, write down the number to call and do it that way..... Have also tagged EE CS to see if they can pick this up for you! @Christopher_G @Katie_B

You can also try the EE/BT Router off for 5 minutes the power off/on sometimes reset's the router to kick the landline phone back into life, would be good when EE CS reachout to you also to know that it's been done!

Re: No dial tone or connection

JulieAS — Mon, 09 Feb 2026 18:02:38 GMT

Thank you Jim. Live semi rural, mobile coverage poor or non existent. Was advised by BT as they were saying that land line connections are to be discontinued, referred me to EE. Raised concerns at the time. But now have problems.

Re: No dial tone or connection

JimM11 — Mon, 09 Feb 2026 18:09:37 GMT

@JulieAS Got it, as you see i have tagged two off the EE CS support team, when they get time pretty sure they will reachout to you by PM and see what can be done, always the same when you have to rely on a DV Landline Phone for connection and it's not working, but do try the off/on with the 5 mins off does sometimes work!

Also take it you have the phone connected to the back off the Router, and that it has also worked before now?

Re: No dial tone or connection

JulieAS — Mon, 09 Feb 2026 18:31:12 GMT

Thank you Jim, your help is most appreciated. Did try on/off, did not resolve the issue. Still without dial tone, communicating via pc.

Re: No dial tone or connection

Peter_W — Mon, 09 Feb 2026 18:34:42 GMT

Good evening @JulieAS.

Welcome to the EE Community, and I'm disappointed to hear you're experiencing some trouble with your digital landline service.

As a first port of call, I would recommend checking out our troubleshooting page for some tips on how you can possibly resolve things from your end.

If you're still struggling from there, we would usually need you to try calling up from another phone such as a friend or family member's mobile.

You could even try our text fault checker via this option, which will run checks at our end and may be able to sort things without you needing to speak directly.

Peter

Re: No dial tone or connection

JimM11 — Mon, 09 Feb 2026 18:58:40 GMT

@JulieAS Just hang in there then someone will reach out! @Peter_W has responded but you have no doubt seen my message back. Jim

You may just have to try an app that will sms a message to EE CS if they do not respond direct to you, linked the google one below, some do only work but wifi connected on a phone may get you there!

Google Messages for web

@JulieAS Watch for the Envelope open with a number that gets you on the PM side and @Peter_W will be opening up the dialogue with you now!

Re: No dial tone or connection

JimM11 — Mon, 09 Feb 2026 18:37:47 GMT

@Peter_W You did read the post due to the poor non existent mobile signal rural area, enable PM to the user and reach out to them! copy to @JulieAS

Re: No dial tone or connection

Peter_W — Mon, 09 Feb 2026 18:54:26 GMT

@JimM11 I just wanted to highlight some of the self service options first of all as often these can solve an issue quicker than any form of contact with our team.

I can totally appreciate it's important we get this sorted though, @JulieAS.

I'll grab some more details via private message now, and we'll be able to explore all your options from there.

Peter

Re: No dial tone or connection

JimM11 — Mon, 09 Feb 2026 18:55:58 GMT

@Peter_W Thanks!👍

Re: No dial tone or connection

JulieAS — Mon, 09 Feb 2026 19:47:41 GMT

Re: No dial tone or connection

JimM11 — Mon, 09 Feb 2026 19:41:07 GMT

@JulieAS Not on the main Forum, are you able to edit, all the world gets your details now!!!!!

Re: No dial tone or connection

JulieAS — Mon, 09 Feb 2026 19:46:30 GMT

Advise, please

Re: No dial tone or connection

JimM11 — Mon, 09 Feb 2026 19:51:58 GMT

@JulieAS Your PM has been opened if you are doing this all on a PC, the envelope top right shows and opens up all that side, i have sent a message for a MOD to sort out your posting, if you are not able to go edit it, they will blank out all your details, this is a PUBLIC Forum so open to all the Internet to see! Never ever post any details up, like leaving your front door open for anyone to use! Circle RHS with the little v in it click and if you see Edit then you can do it in the post with all your details!

Re: No dial tone or connection

JimM11 — Mon, 09 Feb 2026 20:03:56 GMT

@JulieAS Use the Envelope now in your postings, and send direct to @Peter_W the information, that way he will get it direct and for him only! You have one from me sitting in your queue!

Re: No dial tone or connection

XRaySpeX — Mon, 09 Feb 2026 20:22:53 GMT

@JimM11 wrote:
You should not have a Digital Line without another method off being able to contact Emergency services, so how did you get on that system!

Easy! There will be many in same boat! The same could always be said for years about analogue landlines but not everyone has a mobile. It is not mandatory.

@JulieAS : I presume your BB is working OK.