topic Re: Late Bill Payment in Broadband & Landline

Late Bill Payment

GintyMacK15 — Sat, 07 Feb 2026 14:21:31 GMT

Hi There,
My account is: GB********. I have just received an email from you about late payment of a bill.
It sates that you will reapproach my account on the 11th Feb 26 for this payment, that will be fine, as we are having difficulty with our payments at the moment, due to something which went wrong in December 25. Don't know what happened, but it has thrown all our DD into chaos.
I apologise for this, but I am trying to find help in resolving this issue.
So this may happen again, so bare with me, if you can.
Thanks
G

Re: Late Bill Payment

JimM11 — Sat, 07 Feb 2026 14:25:27 GMT

@GintyMacK15 Just make sure that the 11th is able to pay, if not EE will suspend your broadband and your difficulty will begin and that is just best avoided!

Re: Late Bill Payment

Northerner — Sat, 07 Feb 2026 14:46:43 GMT

Hi @GintyMacK15

You need to speak to EE CS on 150 and let them know as there is no account access on these forums.

Also read here: https://ee.co.uk/help/billing-payments/financial-support/i-cant-pay-my-bill

Thanks

Re: Late Bill Payment

XRaySpeX — Sat, 07 Feb 2026 15:33:57 GMT

That quite normal. When a DD fails the 1st time of asking it will be auto attempted again about 7 days later. You've nowt to worry about as long as the money is there then.

By posting here you are not taking to EE. So you have nowt to apologise for to us.