topic Re: Problem connecting EE app to my BTHome Hub 2 in Broadband & Landline

Problem connecting EE app to my BTHome Hub 2

Marshdkm — Thu, 05 Feb 2026 18:10:12 GMT

No issues connecting my iPhone but my iPad simply won’t connect. Tried everything including turning WiFi on and off and reinstalling the app. Just won’t connect.

Any ideas.

Re: Problem connecting EE app to my BTHome Hub 2

Marshdkm — Thu, 05 Feb 2026 18:11:32 GMT

I ought to say that I can access my mobile details but not broadband services, apart from my contract details.

Re: Problem connecting EE app to my BTHome Hub 2

Northerner — Thu, 05 Feb 2026 19:04:04 GMT

Hi @Marshdkm

To be clear your iPad does not connect to WiFi on your BT hub, or the EE app?

What broadband services are you wanting to access.

Thanks

Re: Problem connecting EE app to my BTHome Hub 2

Marshdkm — Thu, 05 Feb 2026 19:09:32 GMT

Thanks for responding.

my EE WiFi works great and all my devices connect perfectly, including my iPad. Whilst I can connect the iPad to MyEE app, I can’t access the WiFi controls on it but I can on my iPhone. I can access the mobile information and details of my broadband contract.

just seems odd.