topic Cancelled contract bill in Broadband & Landline

Cancelled contract bill

jontee1937 — Thu, 05 Feb 2026 13:43:56 GMT

I have cancelled my Broadband and returned the equipment as requested but have received a letter telling me I owe £26.99.

EE have cancelled my direct debit and now they are telling me I need to send them this payment.

Chris_B — Thu, 05 Feb 2026 14:16:12 GMT

@jontee1937 call customer support, you’ll probably find but that letter was sent out before the payment was cancelled.

XRaySpeX — Thu, 05 Feb 2026 14:27:36 GMT

Had you completed your min. term when you cancelled?

Northerner — Thu, 05 Feb 2026 14:36:31 GMT

Give EE a call and ask them. That way you can make sure your account is settled.

Thanks