topic Re: Fibre installation/openreach issues in Broadband & Landline

Fibre installation/openreach issues

Dai41 — Thu, 05 Feb 2026 13:22:23 GMT

My estate has got full fibre installed however my house is 1 of 5 out of over 100 houses that is unable to get it as there seems to be a mistake by openreach when registering the houses. Spoke to an engineer on the estate who said they have finished installation and showed me on his device it is available for my property. I have emailed openreach who replied with the generic we do not plan to install in your area right now. I have asked them to run missed premises review but with no reply. Where do we go from here? We are paying more for a slower speed than people with double our speed

Re: Fibre installation/openreach issues

XRaySpeX — Thu, 05 Feb 2026 13:36:56 GMT

What does BT Wholesale Broadband Availability Checker estimate for your landline number? Post the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker.

Re: Fibre installation/openreach issues

JimM11 — Thu, 05 Feb 2026 15:34:33 GMT

@Dai41 Are you an EE or BT customer? OR is a customer to EE/BT so don't expect any reply from OR to you!