topic Re: Samsung TV isn't detecting the wifi in Broadband & Landline

Samsung TV isn't detecting the wifi

Vinnie_The_Poo — Mon, 02 Feb 2026 19:51:49 GMT

Hi folks, I've recently moved from BT broadband to EE. My daughters Samsung TV isn't detecting the wifi. I've moved the extender/booster through to her bedroom but its not picking up a signal. I've logged into my router and changed the signal to 2.4Ghz and still nothing. When i did that my extender/booster kept flashing, it obviously didn't like me changing the router to 2.4Ghz. Any ideas how to get the TV to recognise the new signal? The TV is only 2 yrs old. My son has a better Samsung model and that picked up the signal immediately. Thanks!

Re: Samsung TV isn't detecting the wifi

JimM11 — Mon, 02 Feb 2026 20:25:30 GMT

@Vinnie_The_Poo Compatible wifi may be the way!

https://ee.co.uk/help/broadband/manage-use/how-to-set-up-compatible-wifi?

Re: Samsung TV isn't detecting the wifi

Vinnie_The_Poo — Mon, 02 Feb 2026 20:39:27 GMT

Thanks Jim, i think i can manoeuvre around all that. I'll give it a try tmrw. Really appreciate it!

Re: Samsung TV isn't detecting the wifi

Northerner — Tue, 03 Feb 2026 07:14:57 GMT

Hi @Vinnie_The_Poo

Unless the TV is a newish WiFi 6 TV then the WiFi is terrible on Samsung TVs.

Try a soft reset by holding down the power button on the remote until the TV restarts. Try resetting the network settings on the TV as well.

Thanks