topic New FTTP 900 / 110 Mbps Upload capped at 50Mbps in Broadband & Landline

New FTTP 900 / 110 Mbps Upload capped at 50Mbps

ghayne53 — Mon, 02 Feb 2026 18:39:05 GMT

We had our FTTP installed last week (27.01.2025).

I have been doing speedtests over the ethernet ports on our EE Smart router (White) from 2024. screenshot.
The upload is definitely capped at 50Mbps.

A telephone call with EE service today was less than satisfactory, the person reckons it could be the ethernet cable from the ONT to the router, and will send me a new one!!!!! Surely if I'm getting 900 download then I should easily be getting 110 upload?

Attached is a speedtest:

Re: New FTTP 900 / 110 Mbps Upload capped at 50Mbps

JimM11 — Mon, 02 Feb 2026 19:29:36 GMT

@ghayne53 Yes 110Mb/s up would be expected, especially on a 900Mb/s download, not familiar with a white EE Smart Router that you have or even were to look at it, have you tried a few different speed test's like fast.com, ((speedtest.net few different server's with that one)), possible different times also incase the upload on the FTTP line was busy when you were testing!

Did you just get the fibre done and keep the use of that older Router and the year 25 or 26 first line?

Picture is not cleared for viewing yet so unable to look at it until that is done by one of the community stars.

Re: New FTTP 900 / 110 Mbps Upload capped at 50Mbps

ghayne53 — Mon, 02 Feb 2026 19:44:24 GMT

Sorry, it was 2026. And yes, kept the old router.

Re: New FTTP 900 / 110 Mbps Upload capped at 50Mbps

JimM11 — Mon, 02 Feb 2026 19:53:17 GMT

@ghayne53 No problems, will take a look when your picture gets cleared, though would try the other speed test's if you get some time!

Upload times are high in delay, so going to say the line was busy at that time when you tested, try when not so busy!

Re: New FTTP 900 / 110 Mbps Upload capped at 50Mbps

XRaySpeX — Mon, 02 Feb 2026 19:46:50 GMT

Don't worry, the images were awaiting approval. I have now done so & they should appear soon.

Re: New FTTP 900 / 110 Mbps Upload capped at 50Mbps

XRaySpeX — Mon, 02 Feb 2026 19:55:02 GMT

It may be that the old white Smart Router, being designed for VDSL2 & G.Fast, is not capable of more than 50 Meg Up. You should be using the latest Smart Hub Plus or Pro. Weren't you given 1?

Re: New FTTP 900 / 110 Mbps Upload capped at 50Mbps

ghayne53 — Mon, 02 Feb 2026 19:58:03 GMT

I accidentally pressed "Solution", but I think you are right! Any chance of getting a replacement from EE?

Re: New FTTP 900 / 110 Mbps Upload capped at 50Mbps

JimM11 — Mon, 02 Feb 2026 20:19:00 GMT

@ghayne53 If it's that old and that slow would not see why EE don't give you a new one, linked below the versions, but it is all package linked so go to it with EE CS and see what happens, would wait until you get the Ethernet cable, less for you to argue about with them, as that may transpire! 7 Plus is new and teething so you are aware, check the Forum if you need!

Set up your EE Home Broadband hub | Broadband Help | EE

Re: New FTTP 900 / 110 Mbps Upload capped at 50Mbps

XRaySpeX — Mon, 02 Feb 2026 21:50:16 GMT

The WAN cable is a red herring!

Re: New FTTP 900 / 110 Mbps Upload capped at 50Mbps

JimM11 — Mon, 02 Feb 2026 22:59:12 GMT

@XRaySpeX You know that, and i know that, but what will EE do until it's put on tested and tried?

Re: New FTTP 900 / 110 Mbps Upload capped at 50Mbps

ghayne53 — Tue, 03 Feb 2026 10:19:12 GMT

I did point out to the lady that if the cable was capable of 900Mbps in one direction, it should easily cope with 110 in the other direction! She actually agreed, but still insisted on sending one anyway. I'll wait till the cable comes, "test" it, and ask why I didn't get a new router. If I don't get any satisfactory solution, I might actually buy a decent router. What would be a good recommendation for a router. I need 2-4 Ethernet ports.

Re: New FTTP 900 / 110 Mbps Upload capped at 50Mbps

Timbo45 — Tue, 03 Feb 2026 16:40:18 GMT

@ghayne53

I'm an Asus fan and currently use an RT-AX5400 that's about £110 on Amazon - it's only wifi6 but that's enough for most users I think.

You can setup various VPNs either as servers or clients & that's a feature that works well.

Re: New FTTP 900 / 110 Mbps Upload capped at 50Mbps

bobpullen — Tue, 03 Feb 2026 16:58:37 GMT

@ghayne53 - did EE offer you a newer router when you upgraded? I'd have expected you to be given the option when upgrading.

I don't know if EE have ever offically shipped the old Smart Router to 900mbps customers but there's an inference in an old post here that suggests the device may indeed have a 50mbps upload cap.

Re: New FTTP 900 / 110 Mbps Upload capped at 50Mbps

ghayne53 — Thu, 05 Feb 2026 16:06:30 GMT

Cable came today, no improvement! @XRaySpeX A red herring as you said 😀 It does have red plugs 😐

Spoke with EE, Smart Hub 6 Plus is on it's way!

Many thanks for all your help!

Re: New FTTP 900 / 110 Mbps Upload capped at 50Mbps

ghayne53 — Mon, 09 Feb 2026 18:56:20 GMT

Re: New FTTP 900 / 110 Mbps Upload capped at 50Mbps

Christopher_G — Tue, 10 Feb 2026 08:28:50 GMT

Upload speed looks much better there, @ghayne53

I'm assuming that's on the replacement router?

Chris

Re: New FTTP 900 / 110 Mbps Upload capped at 50Mbps

JimM11 — Tue, 10 Feb 2026 09:58:04 GMT

@Christopher_G @ghayne53 Certainly a marked improvement and at least the full upload speed is now being reached with his new + Router if that is what is connected, although OP only posted the speed test table up!