https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-been-down-all-day/m-p/1599011#M133120 Thanks for the reply, Yes to all of those, there is an outage apparently which is taking longer for openreach to fix. I have a BT router which EE have taken over. it’s showing an orange light.<BR /><BR />I was asking the question to gauge how wide the outage is.<BR /><BR />Nick<BR />Sent from my iPhone Sat, 31 Jan 2026 19:32:53 GMT NickSweet 2026-01-31T19:32:53Z https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-been-down-all-day/m-p/1599006#M133118 <P>I’ve had no bradband since 07:15am today. &nbsp;I’m in St Leonards on Sea. &nbsp;It is likely to be down until 5:15pm tomorrow. &nbsp;Anyone else caught up in this ?&nbsp;</P> Sat, 31 Jan 2026 18:42:46 GMT https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-been-down-all-day/m-p/1599006#M133118 NickSweet 2026-01-31T18:42:46Z https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-been-down-all-day/m-p/1599008#M133119 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4321556">@NickSweet</a>&nbsp; Have you spoken with customer support? &nbsp;Have you tried switching off for 30+ seconds and restarting the router? &nbsp;What colour lights show on the router?&nbsp;</P> Sat, 31 Jan 2026 19:15:29 GMT https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-been-down-all-day/m-p/1599008#M133119 Chris_B 2026-01-31T19:15:29Z https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-been-down-all-day/m-p/1599011#M133120 Thanks for the reply, Yes to all of those, there is an outage apparently which is taking longer for openreach to fix. I have a BT router which EE have taken over. it’s showing an orange light.<BR /><BR />I was asking the question to gauge how wide the outage is.<BR /><BR />Nick<BR />Sent from my iPhone Sat, 31 Jan 2026 19:32:53 GMT https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-been-down-all-day/m-p/1599011#M133120 NickSweet 2026-01-31T19:32:53Z https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-been-down-all-day/m-p/1599019#M133121 <P>What lights show on the router?</P><P><SPAN>BB issues are rarely widespread but specific to your own line.</SPAN></P><P><SPAN>If it is a neighbourhood issue, you could consult&nbsp;</SPAN><A class="" href="https://ee.co.uk/help/service-status" target="_blank" rel="noopener noreferrer">Check service in your area</A><SPAN>&nbsp;&nbsp;to see if any faults are being attended to in your local area. You may also report your problems there.</SPAN></P><P><SPAN>Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line &amp; see what needs doing.</SPAN></P><P><SPAN>What is the name of the EE BB plan are you on including its speed? Which EE router &amp; WiFi extenders, if any, do you have (read label or post a pix)?</SPAN></P> Sat, 31 Jan 2026 20:02:03 GMT https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-been-down-all-day/m-p/1599019#M133121 XRaySpeX 2026-01-31T20:02:03Z https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-been-down-all-day/m-p/1599021#M133122 Hello,<BR /><BR />This is what customer service sent me …<BR /><BR />“ Thanks, Nick. I see you are currently impacted by a Major Service Outage (MSO). It's a mass issue. MSO Ref: IMT11192/26. Start: 31/01/26 - 07:15. I'm checking this with openreach”<BR /><BR />So it would appear that it’s more than my line<BR /><BR /><BR />Sent from my iPhone Sat, 31 Jan 2026 20:09:53 GMT https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-been-down-all-day/m-p/1599021#M133122 NickSweet 2026-01-31T20:09:53Z https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-been-down-all-day/m-p/1599022#M133123 <P>Looks like it!</P> Sat, 31 Jan 2026 20:11:21 GMT https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-been-down-all-day/m-p/1599022#M133123 XRaySpeX 2026-01-31T20:11:21Z