topic Re: Moving from Plusnet to EE in Broadband & Landline

Moving from Plusnet to EE

Baldrick409 — Fri, 30 Jan 2026 15:28:51 GMT

This may not be the correct place to raise this, but I'm hoping someone will be able to point me in the right direction.

Plusnet have moved me to EE which went very smoothly.

However, despite telling me I will be paying the same price each month, my first bill a day later shows it has gone up by £1.25. This amount is a discount I received from Plusnet for referring a customer to them.

I cannot find how to formally raise this with EE and I'd be most grateful if anyone can help me.

Regards

Rick

Re: Moving from Plusnet to EE

XRaySpeX — Fri, 30 Jan 2026 17:25:03 GMT

@Baldrick409 : The only formal way to raise anything is to make a formal complaint. You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks or come to a deadlock you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .

I guess that as you never referred a customer to EE you no longer qualify for that discount. EE would've only matched the price of your BB alone.

Re: Moving from Plusnet to EE

Christopher_G — Fri, 30 Jan 2026 18:31:53 GMT

Hi @Baldrick409

Welcome to the community.

If you contact our Customer Support team, they'll be able to look into your account and find out what has happened. If there's a mistake, they'll be able to put it right.

If you feel it necessary, you can make a complaint following @XRaySpeX's advice above.

Chris

Re: Moving from Plusnet to EE

Baldrick409 — Wed, 18 Feb 2026 12:59:11 GMT

Many thanks, @Christopher_G, all sorted 👍