topic Re: Wifi7 issues connecting Surface Pro devices in Broadband & Landline

Wifi7 issues connecting Surface Pro devices

fuzzyduck121 — Wed, 28 Jan 2026 10:31:11 GMT

I have a very specific issue having just upgraded to Wifi with EE

Equipment at home is the new EE smart hub pro router wifi 7 and 2 pro Wifi 7 mesh extenders

we have zero issues with speed and connection but upon restarting the router when adding an extender I have 3 microsoft surfaces all of which wont connect to the wifi anymore

I have 20 other devices all connected with zero issues

I have tried to connect all 3 microsoft devices to the Compatible network and guest network as well as the standard one and all 3 say network connected but no internet available and wont go online

I have changed wifi network name and passwords to try and reconnect with no success and have also disabled 5hz and6hz at different times to see if it works

I have also forced devices to forget and the re-find the networks with no success

Does anyone with experience of this setup or specific IT knowledge know how to help?

I was thinking of disabling the mesh and just connecting to the router alone to see if its the mesh or extenders that are the issue but other than that I am out of options

thanks all

Re: Wifi7 issues connecting Surface Pro devices

Ewan15 — Wed, 28 Jan 2026 14:23:56 GMT

@fuzzyduck121 welcome to the forum

What version(s) of Surface to you have eg Surface Pro 9.

On a Surface go to settings -> Network and WiFi -> WiFi

Check WiFi is switched on expand show available networks, do you see your SSID listed, If you have not changed it, it will show up as EE-??? same as on the slide out tab that comes with the router.

Re: Wifi7 issues connecting Surface Pro devices

fuzzyduck121 — Wed, 28 Jan 2026 15:08:17 GMT

its a surface pro 7

the network shows up correctly with the correct name shows up, the password is accepted and it connect and states no internet is available

it is correctly connecting to the router but does not allow an internet connection

this device has previously connected to the EE router with zero issues but when the router was cycled and restarted it now wont connect to the internet as stated above

Re: Wifi7 issues connecting Surface Pro devices

Ewan15 — Wed, 28 Jan 2026 15:56:01 GMT

@fuzzyduck121 Looks like a DNS issue.

Open the Command Prompt type CMD in windows search -> Select run as Administrator

Type the following commands and press enter key after each, or copy / paste them into CMD window

ipconfig /flushdns
ipconfig /release
ipconfig /renew
netsh winsock reset

Restart your Surface

Re: Wifi7 issues connecting Surface Pro devices

fuzzyduck121 — Wed, 28 Jan 2026 16:10:28 GMT

much appreciated I will try this

Re: Wifi7 issues connecting Surface Pro devices

fuzzyduck121 — Wed, 28 Jan 2026 18:51:06 GMT

This didn’t work

Exact same as before it connects to WiFi with full signal and shows in the bottom corner as full WiFi but says no internet connection available

bizarre

I have a surface go3 that is fine …this is a surface pro7 that has the issue

Re: Wifi7 issues connecting Surface Pro devices

Ewan15 — Thu, 29 Jan 2026 07:39:45 GMT

@fuzzyduck121 I have the Same Router / extender as yourself and amongst other things a surface pro 7which connects to WiFi without issue via the Router or the Extender.

Things to try.

1) Switch off router & Extenders and Surface.

Switch the Router back on

Switch the Surface back on again see if it connects once the router has rebooted and check if you have internet now

Switch the extenders back on whatever the outcome

2) Restart the network stack, which you have done using the commands already posted

3) Toggle Airplane Mode ON, wait 20 seconds and turn it OFF again, as this forces the network adapter to reinitialize

4) Force a full Surface restart - Hold Power + Volume Up for 15 seconds, then release and wait 30 seconds before turning it on. This resets hardware components including the Wi‑Fi adapter.

Let me know how you get on

Re: Wifi7 issues connecting Surface Pro devices

fuzzyduck121 — Thu, 29 Jan 2026 09:18:53 GMT

This has not changed anything

Surface pro was fine before the hub restarted when power went out. It was only after that it would no longer allow internet

I’ve added a network adaptor usb stick and that allows a full connection to the smart hub and when I change back to the device itself it drops

ive updated all network drivers for the surface pro via the intel driver tool and restarted it , deleted the network and readded but nothing has changed it.

Is it worth a factory reset of the router and fresh install as like I said there were zero issues until the hub restarted previously

for some reason whatever has changed isn’t being refreshed or cancelled out and it’s causing some sort of glitch

it’s the same on compatible WiFi aswell as I assumed it may be the wpa2/3 setting or bandwidth but even with compatible it won’t allow internet access using the inbuilt network adapter

hot spot connection and the usb network adaptor is a breeze which seems so strange

Re: Wifi7 issues connecting Surface Pro devices

Ewan15 — Thu, 29 Jan 2026 12:07:43 GMT

@fuzzyduck121 Does the WIFI adaptor on the Surface work if you use your phone as a hot spot, just to rule out a faulty adaptor.

Have you tried firing up your previous router to see if the surface will connect properly using that assuming it is not an ISP provided one (other than BT which will work)?.

If you Factory reset your Router you will loose all it's settings.

Did you manually reconnect all your devices to your Pro router using it's default SSID?

If not make a note of the SSID and Password.

You can factory reset your pro via https:\\192.168.1.254 on a web browser. You will get security warnings proceed anyway.

Go to Advanced settings and pick Factory Reset.

If you used the default router settings and reconnected all your devices manually to it, then that is all you need to do, otherwise you will need to go back onto the page and update the network SSID and Password

Re: Wifi7 issues connecting Surface Pro devices

fuzzyduck121 — Fri, 30 Jan 2026 07:48:10 GMT

This might seem strange but it’s definitely a hardware issue

i decided to try and connect to the hotspot wifi that the router creates as there is another network called EE which I believe is basically a public hotspot that the router creates.

when using the same laptop it connected perfectly at full speed when I added my EE account info and logged onto the hotpot

the problem must be with the home network security or filtering / WPA etc

so to be clear ; the surface devices will not connect to either the main or the compatible networks but the EE public hotspot that the router throws out works absolutely fine

how is this possible ?

Re: Wifi7 issues connecting Surface Pro devices

XRaySpeX — Fri, 30 Jan 2026 09:00:20 GMT

Are you making the Compatible WiFi 2.4 GHz only? The public EE WiFi network will be low grade only.

Re: Wifi7 issues connecting Surface Pro devices

Ewan15 — Fri, 30 Jan 2026 15:36:23 GMT

@fuzzyduck121 By now you have probably tried most of this

The Surface Pro 7 absolutely supports 5 GHz Wi‑Fi. It uses a dual‑band 802.11ac (Wi‑Fi 5) adapter, so it can connect to both 2.4 GHz and 5 GHz networks. If yours isn’t connecting, it’s usually a driver, channel, or router‑setting issue rather than a hardware limitation.
How to confirm your Surface Pro 7 is using 5 GHz
• Open Settings → Network & Internet → Wi‑Fi → Hardware properties
Look for Network band: 5 GHz.
• Or open Device Manager → Network adapters → Marvell/Intel Wi‑Fi → Advanced
Ensure 802.11a/ac modes are enabled.
Common reasons it won’t connect to 5 GHz
1. Router channel is unsupported
Some Surface devices struggle with DFS channels (52–140).
Try setting your router to 36, 40, 44, or 48.
2. Driver issues
Surface devices have had known problems with certain Marvell drivers causing 5 GHz connection failures. Updating or rolling back the Wi‑Fi driver often fixes it.
3. Router is combining 2.4 GHz + 5 GHz under one SSID
Split them into two separate network names so you can manually choose the 5 GHz one.
4. Distance or interference
5 GHz has shorter range. If you’re far from the router, the Surface may fall back to 2.4 GHz.
Quick checklist

Try this sequence:
• Set router 5 GHz channel to 36–48.
• Ensure 802.11a/ac is enabled in adapter settings.
• Update or roll back the Wi‑Fi driver.
• Forget the network → reconnect.
• Reboot router and Surface.

Re: Wifi7 issues connecting Surface Pro devices

fuzzyduck121 — Sat, 31 Jan 2026 10:37:01 GMT

Yes the compatible has only 2.4 switched on

Re: Wifi7 issues connecting Surface Pro devices

fuzzyduck121 — Sat, 31 Jan 2026 10:42:50 GMT

I am at a loss here and I have no idea what else to do other than ask for a new router or change ISP

I want to state the full facts in the hope someone who is an expert can solve this

The internet to the house is perfect

I have 20 devices working perfectly including laptops and a surface go 3 plus tvs etc

the other two surfaces worked fine until a router restart and now won’t allow internet access via the main router network or the compatible or guest networks either

both surfaces are able to connect with a mobile hotspot, are able to connect via an external usb network adapter when one is plugged in and both can connect to the public EE WiFi via the same router

I have tried all the above and updated network drivers, altered the adapter settings, I have flushed the dns and run all cmd commands suggested, I have forgotten and readded the networks including changing name and password

they both connect fine to the networks but say no internet access available until I swap to the public hotspot and then it works perfectly

the fact that the both connect to the hotspot on a phone and to the public WiFi on the router means the only possible explanation is that there is a router setting causing the issue but I have no idea how to identify it .

other than a factory reset which may or may not work does anyone have a fix

thanks

Re: Wifi7 issues connecting Surface Pro devices

bobpullen — Mon, 02 Feb 2026 12:21:07 GMT

Given everything you've tried, it might be time to bite the bullet and go the factory reset route.

When in the connected/no Internet state, are you able to browse to the router admin at http://192.168.1.254?

Unlikely, but is there any possibility that there's a parental controls schedule configured that's targeting the surface devices? Are you able to log into the EE App to check?

Does the output of 'ipconfig /all' from a command line provide any clues? In particular the IP address, gateway and DNS addresses being assigned to the network adapter when in this state?

Re: Wifi7 issues connecting Surface Pro devices

Ewan15 — Tue, 03 Feb 2026 07:27:07 GMT

@fuzzyduck121 Have you tried disconnecting from the WiFi on your Surface and then forgetting the EE networks linked to your router?

Settings-> Network & Internet -> WiFi -> Manage Known Networks.

Restart your Surface after doing this to clear any registry entries