topic Re: Smart hub sh35A in Broadband & Landline

Smart hub sh35A

pgriffo — Thu, 29 Jan 2026 14:18:39 GMT

I bought what i was listed as the wifi extender for the smart hub, but they have sent me the Smart hub sh35A is there anyway that i can make this into an extender for my main hub, or is it the case of me having a spare a router now

Re: Smart hub sh35A

JimM11 — Thu, 29 Jan 2026 17:41:26 GMT

@pgriffo The hub cannot be turned into an Extender so either send it back to EE and get them to send you a SW35A instead!

Extenders have to match Routers for operation, so linked below and you can make sure which one you have now all the names have changed!

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

Re: Smart hub sh35A

pgriffo — Thu, 29 Jan 2026 17:40:22 GMT

i didn't think it could be, but wanted to ask, i sadly can not send it back to EE as it was an ebay purchase,

Re: Smart hub sh35A

JimM11 — Thu, 29 Jan 2026 17:44:57 GMT

@pgriffo Have posted up a link to the EE Routers, say what you have model number is marked on a label off the router, and you can just e-bay it back to whoever you bought it from as a miss sold wrong ID Item!

Re: Smart hub sh35A

pgriffo — Thu, 29 Jan 2026 17:50:45 GMT

i have the pro as my main router, (i am with bt but have got this router to use) and i purchased what i thought was the extender but happens to be the smart hub 7 plus

Re: Smart hub sh35A

XRaySpeX — Thu, 29 Jan 2026 18:56:04 GMT

Invoke the eBay Buyer Promise & return the item as "Not as Described".

For the EE Smart Hub 7 Pro (SH40J), of Set up your Home Broadband EE Router, you need the EE Smart WiFi 7 Pro (SW40J), of Setting up Smart WiFi.