https://community.ee.co.uk/t5/Broadband-Landline/Internet-connection/m-p/1598577#M133022 <P>I placed an order for broadband Internet on January 15 and still haven't received a connection. I would like to know when an engineer will come to connect the Internet?</P> Thu, 29 Jan 2026 12:06:27 GMT mariavasilik87 2026-01-29T12:06:27Z https://community.ee.co.uk/t5/Broadband-Landline/Internet-connection/m-p/1598577#M133022 <P>I placed an order for broadband Internet on January 15 and still haven't received a connection. I would like to know when an engineer will come to connect the Internet?</P> Thu, 29 Jan 2026 12:06:27 GMT https://community.ee.co.uk/t5/Broadband-Landline/Internet-connection/m-p/1598577#M133022 mariavasilik87 2026-01-29T12:06:27Z https://community.ee.co.uk/t5/Broadband-Landline/Internet-connection/m-p/1598610#M133023 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4937288">@mariavasilik87</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>If you placed your order online, you would usually choose an installation date as part of the process, and receive an email with the confirmation of your engineer appointment.</P> <P>If you haven't received anything, and there was nothing in the spam or junk folder of your email, I'd recommend giving our <A href="https://ee.co.uk/help/contact-ee" target="_blank">broadband guides</A> a call so they can look at your order and see what is happening.</P> <P>Michael</P> Thu, 29 Jan 2026 14:09:10 GMT https://community.ee.co.uk/t5/Broadband-Landline/Internet-connection/m-p/1598610#M133023 Michael_D 2026-01-29T14:09:10Z