Will EE accept BT customers as ‘new’ customers?

Roseywhu — Thu, 29 Jan 2026 12:20:40 GMT

Hi,

BT customer here, I currently have all my services billed with BT which are all out of contract:

74mb broadband, home phone, 4x 5gb family sim (doubled to 10gb) and big sport TV

This currently sets me back a whopping £200pm

I keep getting invites to update broadband - up to 900mb is available at my address for same price with both BT or by migrating to EE, but this still seems double the price of being a ‘new’ customer rather than being a migrated customer. Should add too that with BT I am on one of their Halo packages which I don’t want now which is probably bumping up the cost quite a bit

But definitely feels like I could get so much better deals by shopping around for all these services.

Having checked other providers, EE still holds the cards as it definitely has the best signal where I live, although aware of some cost-effective mobile only providers that ‘piggyback’ the signal

But any idea if I can be accepted as a ‘new’ customer rather than a migrated one if I went directly to EE to get new customer deals?

I did try my luck putting in an online order but I couldn’t get past the point of adding in my Now TV current existing BT mail. I should add too that my BTTV has changed to EETV by default even though BT bill me in its out of contract form.

Thanks for any advice!!

Re: Will EE accept BT customers as ‘new’ customers?

XRaySpeX — Thu, 29 Jan 2026 14:45:52 GMT

You would be an existing customer when you have a BB contract with BT & you migrate to EE.

To be a new customer you cannot be coming from BT, PN or EE.

Re: Will EE accept BT customers as ‘new’ customers?

Roseywhu — Thu, 29 Jan 2026 17:38:41 GMT

Ok, thank you for the clarification, much appreciated!!

Re: Will EE accept BT customers as ‘new’ customers?

XRaySpeX — Thu, 29 Jan 2026 18:41:15 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

topic Will EE accept BT customers as ‘new’ customers? in Broadband & Landline

Will EE accept BT customers as ‘new’ customers?

Re: Will EE accept BT customers as ‘new’ customers?

Re: Will EE accept BT customers as ‘new’ customers?

Re: Will EE accept BT customers as ‘new’ customers?