https://community.ee.co.uk/t5/Broadband-Landline/BT-to-EE/m-p/1598457#M132987 <P>I am trying to switch from BT broadband to EE broadband but when I log into BT (as EE requested me to do to continue with order) they are saying I have on ‘open’ order so they can’t continue until that is completed. But I don’t have any open orders. &nbsp;Has this happened to anyone else? Thank you.&nbsp;</P> Wed, 28 Jan 2026 20:28:57 GMT cathyfitz 2026-01-28T20:28:57Z https://community.ee.co.uk/t5/Broadband-Landline/BT-to-EE/m-p/1598457#M132987 <P>I am trying to switch from BT broadband to EE broadband but when I log into BT (as EE requested me to do to continue with order) they are saying I have on ‘open’ order so they can’t continue until that is completed. But I don’t have any open orders. &nbsp;Has this happened to anyone else? Thank you.&nbsp;</P> Wed, 28 Jan 2026 20:28:57 GMT https://community.ee.co.uk/t5/Broadband-Landline/BT-to-EE/m-p/1598457#M132987 cathyfitz 2026-01-28T20:28:57Z https://community.ee.co.uk/t5/Broadband-Landline/BT-to-EE/m-p/1598495#M132994 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4937073">@cathyfitz</a>&nbsp;You will need to call EE/BT CS tomorrow now and find out what is open for you, Open order you are going no further! It's BT that migrates you over to the EE side nothing else!</P> Wed, 28 Jan 2026 22:21:07 GMT https://community.ee.co.uk/t5/Broadband-Landline/BT-to-EE/m-p/1598495#M132994 JimM11 2026-01-28T22:21:07Z