topic Re: Upgrading from old BT smart hub 2 to an EE 6 plus - how? in Broadband & Landline

Upgrading from old BT smart hub 2 to an EE 6 plus - how?

MrA11 — Mon, 26 Jan 2026 21:24:58 GMT

Is there an easy way to keep all my settings when changing from a BT smart hub 2 to an EE hub 6 plus?

Or do have to setup a new WiFi and connect all devices back to it again?

The WiFi SSID is BT{numbers), so I'm not bothered on SSID name, but would rather not have to go through whole house to reconnect everything again if possible. Or shall actually start again afresh?

Also I'm reading the 6 plus has better WiFi, as in different standard. Will my devices just autoconnect to the new SSID somehow?

Re: Upgrading from old BT smart hub 2 to an EE 6 plus - how?

JimM11 — Mon, 26 Jan 2026 22:53:21 GMT

@MrA11 The new software installation process takes care off it all keeping all your OLD info and transferring it into your new EE Smarthub6 Plus, just watch and read it all as you are doing it!

If you do not have any wifi6 devices then you have nothing to gain at all from a new hub! You change the ssid you are going to have to start from scratch with every single device on your home network there is no other way if you change the hub ssid! So you never ever factory reset that new router, if you do then the card info is what it will return to by default!

Re: Upgrading from old BT smart hub 2 to an EE 6 plus - how?

XRaySpeX — Mon, 26 Jan 2026 23:03:33 GMT

Yes, it's an option to keep your existing router settings when you pair your EE router with the EE app & the old router is still powered on.

Re: Upgrading from old BT smart hub 2 to an EE 6 plus - how?

bobpullen — Tue, 27 Jan 2026 11:24:00 GMT

@JimM11 wrote:
If you do not have any wifi6 devices then you have nothing to gain at all from a new hub!

Not strictly true e.g. two notable improvements of the 6 Plus over the SH2 are the use of higher 5GHz channels and also the ability to operate at 160MHz channel widths; this helps with 5GHz range, ~doubles 5GHz WiFi speeds respectively. Whilst devices still need to carry support for these features, they don't have to be WiFi 6.

Re: Upgrading from old BT smart hub 2 to an EE 6 plus - how?

JimM11 — Tue, 27 Jan 2026 11:39:05 GMT

@bobpullen Is this new on the 6+, never ever got mine to do 160Mhz channels in the slightest, no issues doing so with the Asus, the feb FW update killed it, know what they did wrong but EE just got so pig headed and told me to go, which i promptly did! My wifi 5 (160Mhz) Laptop operates happily on a wifi6 AP Asus 160Mhz channel as it supports that width no issues!

Re: Upgrading from old BT smart hub 2 to an EE 6 plus - how?

bobpullen — Tue, 27 Jan 2026 14:00:14 GMT

@JimM11 - it's supported 160MHz since launch, as do the extenders. Environment-dependent as it requires the clearance of DFS channels, but that's no different to how the Asus will be operating. Odd that you never saw it.

Re: Upgrading from old BT smart hub 2 to an EE 6 plus - how?

JimM11 — Tue, 27 Jan 2026 14:58:20 GMT

@bobpullen Thanks bob, at least i am aware of that now on the old 6+ should i ever venture back into the EE fold if allowed!

Asus Routers and AP's all on 160Mhz wide channels

Re: Upgrading from old BT smart hub 2 to an EE 6 plus - how?

MrA11 — Wed, 28 Jan 2026 20:35:13 GMT

So got new hub. Plugged in with no ethernet cable, flashing amber.

So do I leave old hub plugged into ethernet still, how do I connect to new hub in EE app? Can't see anything?

Do I use the new WiFi SSID on new hub first? All I can see on videos and help is how to setup from new

Re: Upgrading from old BT smart hub 2 to an EE 6 plus - how?

JimM11 — Wed, 28 Jan 2026 20:51:41 GMT

@MrA11 Plug the new EE Router into the Internet connection and disconnect the old EE Router from the internet connection but keep it powered up! Watch for the message on your setup, keep the old settings and yes to that!

Manage Your EE Hub | Broadband Help | EE watch this video first

https://ee.co.uk/help/broadband/getting-started

Help connecting devices to your hub | Broadband Help | EE

Re: Upgrading from old BT smart hub 2 to an EE 6 plus - how?

XRaySpeX — Wed, 28 Jan 2026 20:50:05 GMT

The old router only needs to be powered on. It should not be connected to the BB. It's the EE router that does so it can be paired & setup by the app.

Re: Upgrading from old BT smart hub 2 to an EE 6 plus - how?

MrA11 — Wed, 28 Jan 2026 20:51:39 GMT

Ok, so where in the EE app do I add the new or does it do this automatically?

Re: Upgrading from old BT smart hub 2 to an EE 6 plus - how?

XRaySpeX — Wed, 28 Jan 2026 20:53:06 GMT

When you pair them it'll ask you some Qs.

Re: Upgrading from old BT smart hub 2 to an EE 6 plus - how?

JimM11 — Wed, 28 Jan 2026 20:54:03 GMT

@MrA11 Just posted some links up for you! Earlier in the thread now!

Re: Upgrading from old BT smart hub 2 to an EE 6 plus - how?

MrA11 — Wed, 28 Jan 2026 22:53:59 GMT

Well it's not working....

Plugged in new with ethernet to modem, solid turquoise, old hub just plugged into power

Go into EE app, goto WiFi controls, scan QR on new and just says can't connect. It has the pic of old hub as well

Tried numerous times, restart router, app, phone etc and won't pair either scanning QR or manually entering details.

Delayed EE app, reinstalled still the same

Internet is working as I've connected my phone to the hub fine.

Is the settings change literally just the old SSID and password needed? As if so I'll try and change it manually in the hub manager page

Re: Upgrading from old BT smart hub 2 to an EE 6 plus - how?

XRaySpeX — Wed, 28 Jan 2026 22:54:22 GMT

Yes, that'll allow most of her devices to connect w/out change.

Re: Upgrading from old BT smart hub 2 to an EE 6 plus - how?

JimM11 — Wed, 28 Jan 2026 23:06:44 GMT

@MrA11 That's the way to do it, connect to the new EE Router, go set 3 settings, the ssid, the password for the ssid, and the password for the hub admin! Make any other adjustment's you need, once all done save and reboot, see everything gets applied and any FW gets updated... Old school way off doing it all!

Your app may not show the correct Router picture unless EE have matched the devices up correct!

Hopefully you are not using a DV phone for the landline connection, all contacts are stored on the BT Router so you will lose all that!

Just incase you did not find the right part!

Reconnect Devices to a New EE Hub | Broadband Help | EE

Re: Upgrading from old BT smart hub 2 to an EE 6 plus - how?

MrA11 — Wed, 28 Jan 2026 23:09:56 GMT

Just left password for admin on router, but just changed the SSID and password to same as original router and I think everything's connected ok.

TV is back on EE internet channels working again, so it's auto connected.

However the EE app won't pair still. I'll maybe try tomorrow in case it gets a firmware update maybe. Is there a way to know what latest firmware is for 6 plus, sonic can compare on settings?

Re: Upgrading from old BT smart hub 2 to an EE 6 plus - how?

JimM11 — Wed, 28 Jan 2026 23:34:05 GMT

@MrA11 all the versions below!

SH31B

FW: r1.35.0-R-1138091-PROD-83002 and the gui is at App version: 1.13.1.
FW: r2.68.11-R-1260390-PROD-83002
FW: r2.68.12-R-1270837-PROD-83002 and the gui is at App version 2.36.4. 09/01/2025
FW: r2.68.16-R-1296172-PROD-83002 and the gui is at App version 2.36.4. 31/01/2025
FW: r2.68.17-R-1303190-PROD-83002 and the gui is at App version 2.36.4. 14/02/2025
FW: r2.68.18-R-1303195-PROD-83002 and the gui is at App version 2.36.4. 11/02/2025
FW: r2.72.2-R-1302577-PROD-83002 and the gui is at App version 2.36.9. 11/04/2025
FW: r2.72.3-R-1302579-PROD-83002 and the gui is at App version 2.36.9. 11/04/2025
FW: r3.8.11-R-1414606-PROD-83002 and the gui is at App version 2.36.9. 23/06/2025
FW: r3.8.17-R-1464067-PROD-83002 and the gui is at App version 3.1.3 03/09/2025 Https:// now!
FW: r3.8.24-R-1531355-PROD-83002 and the gui is at App version 3.1.3 10/10/2025 Now https://
FW: r3.8.30-R-1627300-PROD-83002 and the gui is at App version 3.1.18 05/12/2025

Re: Upgrading from old BT smart hub 2 to an EE 6 plus - how?

MrA11 — Thu, 29 Jan 2026 12:30:44 GMT

Ok, I'm on latest now it downloaded after about an hour.

However I can connect hub in EE app. Goto Manage>broadband>WiFi controls, shows pic of old hub, and just won't connect via QR or manual.

Anything I can do for this?

Re: Upgrading from old BT smart hub 2 to an EE 6 plus - how?

JimM11 — Thu, 29 Jan 2026 17:25:57 GMT

@MrA11 The EE app, were you using it connected to the old BT Smarthub2?