topic Re: BILL in Broadband & Landline

BILL

seonagc — Wed, 28 Jan 2026 14:40:07 GMT

Good Afternoon

On my Account I have a Final Bill showing, I have not opted out to leave EE, could you advise

Re: BILL

Schockwave — Wed, 28 Jan 2026 15:34:57 GMT

@seonagc , we have no account access, you will have to speak to customer service to get this looked into.

Re: BILL

Peter_W — Wed, 28 Jan 2026 16:45:29 GMT

Hey there @seonagc.

Welcome back to the Community!

Very occasionally if there's been an input error when someone is trying to switch broadband providers, they can accidentally try to take over your line which would put an automatic cancellation request at our end.

Like @Schockwave mentioned if you give our team a call, they should be able to check this and get the takeover cancelled 😊

Peter