topic Smart WiFi 7 Pro disconnecting? in Broadband & Landline

Smart WiFi 7 Pro disconnecting?

GC_Wood — Tue, 27 Jan 2026 09:06:30 GMT

I have the Smart Hub 7 Pro, and Smart WiFi 7 Pro Extenders around the house connected to the hub via ethernet.

I'm noticing that the Smart WiFi 7 Pro Extenders suddenly keep flashing the front LED aqua. It then stabilises and works normally, but a short while later, it starts flashing again.

I'm not sure whether the issue is the extenders (although that seems unlikely when they are all doing this), or the router, but something seems to be causing the extenders frequently to disconnect and reconnect.

Any ideas what I should do?!

Re: Smart WiFi 7 Pro disconnecting?

JimM11 — Tue, 27 Jan 2026 09:49:10 GMT

@GC_Wood Do you know for sure that they are disconnecting from the EE Pro router, flashing Aqua although not mentioned anywhere the smart wireless may just be doing something else, leave a device connected onto the smart wireless unit and see if it does disconnect on the flashing Aqua!

Re: Smart WiFi 7 Pro disconnecting?

GC_Wood — Tue, 27 Jan 2026 12:44:12 GMT

@JimM11 Thanks for this. I don't know for sure that it's disconnecting, but I'd been given to understand a while ago, by EE staff, that flashing aqua meant that the extender was connecting to the router, so logically concluded it must be disconnecting and then needing to reconnect.

It's difficult to test if it's actually disconnecting, because the mesh nature of the network means that if a device is being dropped from one of the extenders, it will just reconnect to another one - since they don't all flash at the same time!

Re: Smart WiFi 7 Pro disconnecting?

JimM11 — Tue, 27 Jan 2026 14:35:59 GMT

@GC_Wood Got it with your reply, easy test switch the other extenders off and see what happens with that one!

Re: Smart WiFi 7 Pro disconnecting?

GC_Wood — Thu, 29 Jan 2026 00:38:19 GMT

Checking in the EE app, the uptime of the extenders isn't affected by the light flashing, so it doesn't appear to actually be disconnecting.

Starting to suspect that the issue is something to do with the router itself...

Re: Smart WiFi 7 Pro disconnecting?

JimM11 — Thu, 29 Jan 2026 07:14:03 GMT

@GC_Wood Might be more off a 6Ghz backhaul or possible sync to another mesh node!