topic Re: Scam in Broadband & Landline

Scam

Kaylz018 — Mon, 26 Jan 2026 19:05:50 GMT

Today I received a text claiming to be from EE rewards, I clicked the link however it was not proceeding with the selected reward (thank god) stating card not valid.

Since then I have had an email confirming direct debit has been set up for my broadband. I only have broadband on my EE account as my phones are all through UW.

Ive tried to look online at my account but it states the account is closed.

is someone able to provide some assistance with this matter please.

Re: Scam

Northerner — Mon, 26 Jan 2026 19:17:56 GMT

Hi @Kaylz018

There are others threads and this is a scam.

If you entered any card details you need to contact your bank and change your account number. Any email address or passwords you need to change as well.

As for the other points you need to speak to EE CS on 150 and change your security information.

Thanks

Re: Scam

XRaySpeX — Mon, 26 Jan 2026 19:39:19 GMT

@Kaylz018 wrote:
Since then I have had an email confirming direct debit has been set up for my broadband.

Had you not had a DD set up for your BB before?

Re: Scam

Kaylz018 — Mon, 26 Jan 2026 19:59:28 GMT

Yes that’s what made me question why because I already pay my bb via dd.