topic Re: Protecting my vulnerable father in Broadband & Landline

Protecting my vulnerable father

Barkster — Mon, 26 Jan 2026 17:37:18 GMT

My 87 year old father, an EE mobile and broadband customer, has been scammed out of at least £25,000 - having locked down his Lloyds bank account, the scammers got him to open up a Revolut account so he could transfer money out of his NS&I savings to Revolut and then send onto them.

I am now trying to stop him getting access to sites such as Revolut as well as the remote control sites the scammers use like Anydesk, Teamviewer etc.

I managed to get the EE app on my phone but the Parental Controls stuff just doesn't work, page doesnt load etc.

I've signed up to NextDNS and have managed to install this on his PC but that will not protect his iPad and iPhone and I am also guessing that if the scammers got onto his PC (as I don't see how you can protect against Quick Assist) then they could just disable it.

I need to change the DNS settings on the EE router so that all his requests are routed through NextDNS, I can see where to do that, but not sure if it will work - as you seemingly have to link his IP address to NextDNS (I assume they mean the IP address EE issues my father's PC) but I guess when that changes, he will lose connectivity to everything. Can he get a static IP address from EE ?

Does anyone have any advice please ?

Re: Protecting my vulnerable father

XRaySpeX — Mon, 26 Jan 2026 17:56:53 GMT

@Barkster : EE don't issue static public IPs.

@Barkster wrote:
not sure if it will work - as you seemingly have to link his IP address to NextDNS (I assume they mean the IP address EE issues my father's PC) but I guess when that changes, he will lose connectivity to everything.

As NextDNS advises in their Setup instructions you have to employ a Dynamic DNS (DDNS) to have your linked IP updated automatically.

Re: Protecting my vulnerable father

Barkster — Mon, 26 Jan 2026 17:58:40 GMT

@XRaySpeX wrote:
@Barkster : EE don't issue static public IPs.

@Barkster wrote:
not sure if it will work - as you seemingly have to link his IP address to NextDNS (I assume they mean the IP address EE issues my father's PC) but I guess when that changes, he will lose connectivity to everything.
As NextDNS advises in their Setup instructions you have to employ a Dynamic DNS (DDNS) to have your linked IP updated automatically.
I wish I knew what that meant !

Re: Protecting my vulnerable father

Northerner — Mon, 26 Jan 2026 18:10:36 GMT

Hi @Barkster

Having a father in a similar position we have a power of attorney with written agreements from the bank that he cannot transfer more than a certain amount without our authority, same for purchases. Sadly your situation is exactly my fear. I assume you have reported this to the police and claimed against the banks although I don't believe Revolut is a bank.

You should also set up administration rights to stop installation of programs and remove TeamViewer on the PC. Similar can be done on the mobile devices.

Thanks

Re: Protecting my vulnerable father

XRaySpeX — Mon, 26 Jan 2026 18:14:19 GMT

There are outfits out there that provide a Dynamic DNS (DDNS) service whereby they assign you a fixed Internet domain name that always maps onto your frequently changing IP address on your home network. A good free 1 is No-IP

Re: Protecting my vulnerable father

Barkster — Mon, 26 Jan 2026 18:26:12 GMT

Thanks Northener, yes have done all that.

The 2-hour-talking-to by a police officer really had no effect at all !

His Lloyds account was all locked down but NS&I were slow enacting the PoA, so by the time I got access £1500 had already gone - I called NS&I to tell them it was fraud, but a week later they called back to say that he had set up this Revolut account "himself" and there was nothing they can do. So now all transfers out of NS&I are blocked.
Lloyds were brilliant and refunded £22,000.

I will have to look into Administration rights by the sounds of it.

Re: Protecting my vulnerable father

Barkster — Mon, 26 Jan 2026 18:26:35 GMT

Great, thanks, am just watching a YouTube video on DDNS !!