topic Re: Pairing of BT and EE devices in Broadband & Landline

Pairing of BT and EE devices

trudi_hermon — Mon, 26 Jan 2026 16:06:33 GMT

Can I pair my black BT complete wifi disk (from use with previous BT smart hub 2) with my new EE smart hub 6? I tried earlier by connecting then with a yellow ethernet cable, but it didn't seem to work.

Re: Pairing of BT and EE devices

XRaySpeX — Mon, 26 Jan 2026 16:31:26 GMT

@trudi_hermon : The black BT Complete WiFi discs don't work with the current EE Smart Hub Plus/Pro routers. It's only the white BT "High St." Whole Home discs that do.

Re: Pairing of BT and EE devices

trudi_hermon — Mon, 26 Jan 2026 16:32:06 GMT

Ok thanks for confirming back so quickly!

Re: Pairing of BT and EE devices

XRaySpeX — Mon, 26 Jan 2026 17:33:39 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: Pairing of BT and EE devices

chrisjp1 — Mon, 26 Jan 2026 17:39:26 GMT

The white discs work because they don't pair with the hub at all.

Instead the first white disc has to be connected to the hub with an ethernet cable. Then the other white discs pair with that and each other to form a mesh system.