topic Can't connect to the hub admin control panel. in Broadband & Landline

Can't connect to the hub admin control panel.

MortonWest — Fri, 23 Jan 2026 16:32:46 GMT

My mother just switched to EE. Being 91 she opted for an engineer install. The internet works fine, she can connect to it from her PC, and I can RDP into her PC . HOWEVER we are unable to connect to the Hub admin control panel. We have tried the default 192.168.1.254 in the web browser but there is no response. I have used ipconfig to confirm this address is the default gateway and DHCP server. The hub also does not respond to a ping on this address.

Is there some sort of lockdown the engineer might have done to her router?

Re: Can't connect to the hub admin control panel.

XRaySpeX — Fri, 23 Jan 2026 16:46:29 GMT

Try accessing the router from http://192.168.1.254/

Re: Can't connect to the hub admin control panel.

Christopher_G — Fri, 23 Jan 2026 18:33:41 GMT

Hi @MortonWest

Welcome to the community.

If you're still not able to access the hub manager, I recommend restarting all of your equipment and trying again. Let us know if it then works.

Thanks

Chris

Re: Can't connect to the hub admin control panel.

bobpullen — Sat, 24 Jan 2026 10:31:30 GMT

@MortonWest - where are you RDP'ing from? If remotely, then I assume it's been possible at some point to access the control panel in order to configure the port forwarding rule?

The hub should definitely respond to pings from the local network. If a restart doesn't help then it feels like something local. There's no VPN software or anything like that in play is there?

Re: Can't connect to the hub admin control panel.

MortonWest — Sat, 24 Jan 2026 12:43:06 GMT

Hi,

We have tried turning the router off and then back on but it didn't fix the problem. Internet still works but no admin control panel.

Regards

Morton

Re: Can't connect to the hub admin control panel.

MortonWest — Sat, 24 Jan 2026 12:49:20 GMT

Hi @bobpullen

Yes RDP'ing remotely. I had previously installed Tailscale on her PC so I could provide remote support for her. So yes I'm effectively using a VPN, but there was no need to open any ports when she changed ISP. (She is also not set up to use a different exit node so outbound connections for her are still local.)

Regards

Morton

Re: Can't connect to the hub admin control panel.

MortonWest — Sat, 24 Jan 2026 13:14:31 GMT

Ok, sort of solved it. After doing the restart suggested by @Christopher_G and still not being able to connect I configured a Tailscale subnet router on her PC so I could continue to try things from my end without the RDP step. I was immediately able to ping the router and then login from my end. No idea why she can access public internet sites from her PC but not local ones, but that's a problem for another day.

Thanks All

Morton